outgoing smtp server rejects emails
ever since last update... can't send emails
Send Message Error Sending of the message failed. An error occurred while sending mail. The mail server responded: E5rTxqhwZYbiPE5rUxBTZm DMARC Policy Enforcement: https://postmaster.comcast.net/smtp-error-codes.php#ODM00001. Please check the message and try again.
All Replies (2)
Who is your email provider?
What version of Thunderbird?
What Antivirus or other Internet security software or VPN software do you use, if any?
This is a message from Comcast, relayed to you by Thunderbird. The link included in the error message describes the error message in semi-technical terms:
"ODM00001: Mail I'm sending from Comcast was rejected and returned an error message containing the code ODM00001. What does this mean?
This error applies to our outbound systems. When a sender attempts to use a domain in the From address which is protected by a DMARC "reject" policy, and we have no method by which we can properly provide authentication (SPF or DKIM) for the message, our systems will not accept those messages. DMARC (RFC7489) is a system where the domain owner has declared a policy for how unauthenticated messages should be treated."
If your provider is Comcast, I might interpret this as saying you are using a From address that they can't authenticate. Otherwise, I don't know what it means exactly. Your first step would be to verify your server settings with those published by your email provider.
I do find mention of this error code on an Xfinity information page:
https://www.xfinity.com/support/articles/email-errors
ODM00001 - Meaning: This message was rejected by the Xfinity outbound mail servers due to Xfinity’s published DMARC policy. The message has not passed either DKIM or SPF authentication for the domain. For more on DMARC, go to dmarc.org.
Fix: If you need more help: - Go to the Customer Security Assurance website (https://spa.xfinity.com/help/) - Click the Postmaster square. - Scan the FAQs for your issue. - If your issue is not fixed, scroll down to click Report an issue.
comcast 157.0.1 none
So why wasn't there a problem until the Oct 1st Thunderbird update? Seems that information sent to the smtp server by Thunderbird has been changed and it's now getting flagged.
Endret