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login wsj

  • 3 antwoorden
  • 1 heeft dit probleem
  • 26 weergaven
  • Laatste antwoord van cor-el

charliewasem6569
charliewasem6569
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i am using Firefox and duckduckgo and cant log on to new wall street journal credentials

i am using Firefox and duckduckgo and cant log on to new wall street journal credentials

Alle antwoorden (3)

cor-el
cor-el
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  • Top 10 Contributor
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The System Details show that you use a very outdated Firefox 76.0.1 version. Any special reason for still using this version as it is possible that the website no longer supports this version ?

You can check the Web Console for error messages.

charliewasem6569
charliewasem6569 Vraageigenaar
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i updated. same problem

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window