Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Gmail POP access - get STAT error in Thundebird only

  • 3 antwoorden
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van Matt

Tawaki Tom
Tawaki Tom
more options

Hi all.

We have recently migrated our business email to Google's G Suite so that Gmail now handles our mail affairs. When trying to update Thunderbird with the new POP settings, I am getting the following error message:

The STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: Username and password not accepted.

This occurs with any authentication method, be it 'Normal password' or 'Oauth'. I double and triple checked all settings but the error keeps occurring; no access via POP is possible. IMAP works without a hitch.

I have tried POP access with other email clients (Windows Mail and Outlook) with the settings attempted in Thunderbird and it works flawlessly there.

Any ideas?

Thx, Tom

Hi all. We have recently migrated our business email to Google's G Suite so that Gmail now handles our mail affairs. When trying to update Thunderbird with the new POP settings, I am getting the following error message: The STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: Username and password not accepted. This occurs with any authentication method, be it 'Normal password' or 'Oauth'. I double and triple checked all settings but the error keeps occurring; no access via POP is possible. IMAP works without a hitch. I have tried POP access with other email clients (Windows Mail and Outlook) with the settings attempted in Thunderbird and it works flawlessly there. Any ideas? Thx, Tom

Alle antwoorden (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Is pop even enabled at gmail? This is the settings link I use. https://mail.google.com/mail/u/0/#settings/fwdandpop

Tawaki Tom
Tawaki Tom Vraageigenaar
more options

Yes.

I should have mentioned that from the get go. I actually spent about 30 minutes with the Google support chat to go through their entire troubleshoot bucket list and activating POP in Gmail was the first thing to do.

As I said, POP access works fine in other email clients.

Bewerkt door Tawaki Tom op

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

It could be anti virus being ever helpful. Usually it is a product from symantec involved in STAT command issues.

However really the only answer is log the connection and see exactly what is happening. Just make sure you have no mail scanning enabled before hand.

see https://wiki.mozilla.org/MailNews:Logging