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Can't enable Two-Step Authentication

  • 7 antwoorden
  • 5 hebben dit probleem
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  • Laatste antwoord van LaughingBubbba

Dereck
Dereck

I cannot enable Two-Step Authentication. When I add it to my authentication app, and type in the 6-digit code, I get the error, "Invalid two-step authentication code". I have tried several different authentication apps, but none work. Anyone else having this issue?

I cannot enable Two-Step Authentication. When I add it to my authentication app, and type in the 6-digit code, I get the error, "Invalid two-step authentication code". I have tried several different authentication apps, but none work. Anyone else having this issue?
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Alle antwoorden (7)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Hi Dereck, please ignore the unofficial support solicitation that someone posted. We have no idea where that leads and don't want you to get scammed.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

A possible cause for 2FA not working is that the time on the device that generates the 6-digit code isn't correct as this code is only valid for about thirty seconds, so make sure that the device is connected to internet and uses a reliable time server (try a different one).

You can possibly try an extension in Firefox.

Dereck
Dereck Vraageigenaar

Thank you cor-el. This lead me to the solution/fix. I ran the "Time correction for codes" within my Authentication app, and now I am golden. Appreciate the guidance.

Bewerkt door Dereck op

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

You're welcome and glad that you fixed it.

LaughingBubbba
LaughingBubbba

Hi, I'm having the same problem too. I use Google Authenticator for a number of accounts and the FF 2FA is the only one I'm having a problem with.

I did the time-sync as cor-el suggested but the response I get is "Time already correct". As 2FA is working for other apps I think I can safely assume it's not a time sync issue on my phone.

I tried to set up 2FA using FF browser on multiple devices and OS's (Win10, Ubuntu, OSX) to no avail.

Thoughts?

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

It is possible that Firefox 2FA works differently when it comes to timezones, but using a VPN also could be causing problems in case you do use one.

You can try as a test an extension in Firefox to see if this gives a TOTP code that works.

LaughingBubbba
LaughingBubbba

Hi cor-el, I tried Authenticator (https://addons.mozilla.org/firefox/ad.../auth-helper/) but it wouldn't scan the QR code.

Auth Plus (https://addons.mozilla.org/firefox/addon/foxauth/) on the other did, and that got 2FA working for me.

That then got me very peeved as these extensions are not on the sanctioned list of Auth apps.

Then I tried MS Authenticator (it worked) and then Google Authenticator (again) with worked this time.

Something was clearly off yesterday as I haven't used a VPN in weeks.

Anyways, thanks for your time and sorry about the run around.

Cheers

Bewerkt door LaughingBubbba op