Windows 10 bereikte EO (einde ondersteuning) op 14 oktober 2025. Als je Windows 10 gebruikt, lees dan dit artikel.

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Account blocking

Firefox Gegevens synchroniseren
McCoy beantwoord
Hazzard
Hazzard

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.

If this is a valid email address, let us know and we will help unlock your account.

How can I unblock an account?

edited email address from public and search/spam bots view.

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data. If this is a valid email address, let us know and we will help unlock your account. How can I unblock an account? edited email address from public and search/spam bots view.

Bewerkt door James op

McCoy
McCoy
Dit antwoord in context lezen

Gekozen oplossing

Hello Hazzard,

Would you please take a look at this article and scroll down to the section :

You have received a message that your account has been locked

I hope that helps ......

Alle antwoorden (8)

WestEnd
WestEnd

That isn't a firefox email account or issue to deal with. You will have to contact their support line to fix your email account issues.

James
James
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^Please Ignore the above reply by WestEnd.

See https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account

https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account

Bewerkt door James op

Hazzard
Hazzard Vraageigenaar

James said

^Please Ignore the above reply by WestEnd. See https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account

I tried to find a solution by reference, but it is not there. The message is written "If this is a valid email address, let us know and we will help unlock your account.", but I don't understand how to let them know. I think this problem can not be solved without technical support.

McCoy
McCoy

Gekozen oplossing

Hello Hazzard,

Would you please take a look at this article and scroll down to the section :

You have received a message that your account has been locked

I hope that helps ......

Hazzard
Hazzard Vraageigenaar

McCoy said

Hello Hazzard, Would you please take a look at this article and scroll down to the section : You have received a message that your account has been locked I hope that helps ......

Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

McCoy
McCoy

Hazzard said

Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

Good luck  ! (this must be so frustrating for you ..... )

Hazzard
Hazzard Vraageigenaar

McCoy said

Hazzard said
Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

Good luck  ! (this must be so frustrating for you ..... )

Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.

McCoy
McCoy

Hazzard said

Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.

Thank you for letting us know - fingers crossed that "soon" means real soon  !