Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox update will not open.

  • 1 antwoord
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van philipp

Emma99
Emma99
more options

Firefox 33 recently did an automatic update on my desktop. Now when I open Firefox, all I get is a black window. Nothing else shows. Chrome and Internet Explorer work. I use Windows 7. I can't do anything with Firefox itself because nothing is visible when the window opens; it's just black with a blurry bar on the top.

Thanks.

Firefox 33 recently did an automatic update on my desktop. Now when I open Firefox, all I get is a black window. Nothing else shows. Chrome and Internet Explorer work. I use Windows 7. I can't do anything with Firefox itself because nothing is visible when the window opens; it's just black with a blurry bar on the top. Thanks.

Alle antwoorden (1)

philipp
philipp
  • Moderator
more options

hello Emma99, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

Intel guide to find out which model you're using

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems