Cannot access my bills on virginmedia.com
I cannot access my virgin media bills via the following https://my.virginmedia.com/my-bills/index.html which ultimately gets redirected to https://ebill2.virginmedia.com/ebill2/sign-in.jsf
I just get the spinning green circle from Firefox and that's it.
Hope you can help?
Alle antwoorden (6)
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
How to clear the Firefox cache {web link}
and
- Remove Cookies
This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
Sorry, but the three options you suggested didn't help. It always hangs (green spinning circle) when accessing - https://ebill2.virginmedia.com/ebill2/bill-overview.jsf
Then it may be due bad http request from your site.
What I have noticed is that if I access virginmedia.com from the UK all is well, but if I access it from Germany, then I get these problems. Anyone know of a solution? Thanks.
If the connection works at one location, but now another, the link may be blocked by your provider or government.
Are there any special icons on the left end of the location/address bar that content is blocked?
You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.
Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.
You can't recover from this 'forget' unless you have a backup of the involved files.
It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.