Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does Welcome to Yahoo Toolbar tab keep coming up?

DarrellDelaney
DarrellDelaney
more options

A few days ago an updated Yahoo Toolbar for Firefox installed itself automatically. Even after numerous attempts to get rid of the toolbar, re-downloading and reinstalling the toolbar, and even getting rid of Firefox and re-installing Firefox, the Welcome to Yahoo Toolbar tab keeps opening a second tab after my home page opens. How do I stop it? I am running Vista. It doesn't happen with Internet Explorer.

A few days ago an updated Yahoo Toolbar for Firefox installed itself automatically. Even after numerous attempts to get rid of the toolbar, re-downloading and reinstalling the toolbar, and even getting rid of Firefox and re-installing Firefox, the Welcome to Yahoo Toolbar tab keeps opening a second tab after my home page opens. How do I stop it? I am running Vista. It doesn't happen with Internet Explorer.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

If you do not keep changes after a restart or otherwise have problems with preferences, see:

Read this answer in context 👍 0

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

If you do not keep changes after a restart or otherwise have problems with preferences, see:

DarrellDelaney
DarrellDelaney Question owner
more options

To get the Welcome to Yahoo Toolbar tab to stop coming up I have to disable the toolbar. What's the use? Thanks for the replies anyway.

Anush A
Anush A
more options

That is a question to be asked to Yahoo toolbar maker I guess, Darrell have you searched in the toolbar setting for some option that makes the new tab open.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to delete or rename the prefs.js file to check for issues with the preferences?

DarrellDelaney
DarrellDelaney Question owner
more options

Resetting Firefox solved the problem. The Welcome to Yahoo Toolbar tab only opened once after resetting and hasn't happened since. Thanks to all who replied.