Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I HAD A MASTER PASSWORD ON AND TOOK IT OFF - RECOVERED THE SYSTEM AND IT IS BACK BUT WILL NOT BE REMOVED - DOES NOT RESPOND

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

more options

BECAUSE THE MASTER PASSWORD IS ON, NONE OF MY PASSWORDS ARE SAVING AND I CANNOT REMOVE THE MASTER PASSWORD EVEN THOUGH I KNOW WHAT IT WAS WHEN IT WAS ACTIVE. IT WILL NOT RESPOND TO REMOVE MASTER PASSWORD EVEN AFTER I ENTER THE PASSWORD ON FILE. I WOULD LIKE TO REMOVE IT SO THAT MY MAIL AND OTHER THINGS STORE MY PASSWORDS AND OPEN MORE EASILY.. WHAT DO I NEED TO DO TO MAKE THE MASTER PASSWORD GO AWAY - IT WASN'T SAVING MY PASSWORDS AT ANY POINT SO THERE IS NO POINT IN HAVING IT.

BECAUSE THE MASTER PASSWORD IS ON, NONE OF MY PASSWORDS ARE SAVING AND I CANNOT REMOVE THE MASTER PASSWORD EVEN THOUGH I KNOW WHAT IT WAS WHEN IT WAS ACTIVE. IT WILL NOT RESPOND TO REMOVE MASTER PASSWORD EVEN AFTER I ENTER THE PASSWORD ON FILE. I WOULD LIKE TO REMOVE IT SO THAT MY MAIL AND OTHER THINGS STORE MY PASSWORDS AND OPEN MORE EASILY.. WHAT DO I NEED TO DO TO MAKE THE MASTER PASSWORD GO AWAY - IT WASN'T SAVING MY PASSWORDS AT ANY POINT SO THERE IS NO POINT IN HAVING IT.

All Replies (2)

more options

If you remove the master password.... your passwords will be deleted, though you will be able to save passwords.

more options

You lose the stored passwords if you reset the Master Password because you have forgotten it.

You normally remove the master password by changing the current MP to an empty string.

Can you View the passwords in the Password Manager?