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Every now and then when I log in to hotmail the program will open, all my e-mails are there but I can't open any of them. At the same time everything opens just fine on Chrome. Eventually the problem on Mozilla fixes itself. Suggestions?

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  • Last reply by ljdeacon

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Occasionally hotmail will open just fine but I cannot access any of my listed e-mails or files. At the same time everything works just fine in Chrome. Eventually the problem on Mozilla sorts itself out somehow and I can then open e-mail through that browser again. I don't make any changes on my system to correct the problem.

Occasionally hotmail will open just fine but I cannot access any of my listed e-mails or files. At the same time everything works just fine in Chrome. Eventually the problem on Mozilla sorts itself out somehow and I can then open e-mail through that browser again. I don't make any changes on my system to correct the problem.

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Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

When you figure out what is causing that, please let us know. It might help other user's who have that problem.

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Opening in Safe Mode doesn't solve the problem. My Hotmail Account continues to operate normally on Chrome

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Problem solved if I set my account to only open in HTTPS mode.