Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 9.0.1 won't stream videos on Netflix - goes to black screen.

more options

I updated my Mac to Firefox 9.0.1 and now cannot get videos to stream on Netflix. It just goes to a black screen. I googled the bug and found a conversation but I don't speak tech.

I am running Silverlight 5.0.61118.0. How can I a) fix this or b) revert back to another version of Firefox that will allow me to stream.

I updated my Mac to Firefox 9.0.1 and now cannot get videos to stream on Netflix. It just goes to a black screen. I googled the bug and found a conversation but I don't speak tech. I am running Silverlight 5.0.61118.0. How can I a) fix this or b) revert back to another version of Firefox that will allow me to stream.

Chosen solution

Close Firefox. Open Applications. Select Firefox with one click. Ctl + i this will open a window. At bottom, click the box that says to start in 32-bit mode.

That worked for me and my Mac (with Silverlight, Firefox and other updates all current). Good luck. Hope they get this fixed.

Read this answer in context 👍 1

All Replies (4)

more options

See https://bugzilla.mozilla.org/show_bug.cgi?id=715396 - they are working on the issue

more options

Chosen Solution

Close Firefox. Open Applications. Select Firefox with one click. Ctl + i this will open a window. At bottom, click the box that says to start in 32-bit mode.

That worked for me and my Mac (with Silverlight, Firefox and other updates all current). Good luck. Hope they get this fixed.

more options

Thanks! This worked on my Mac as well. Much appreciated.

more options

Our choice of words is interesting. Is this a solution or is this really a work around until the problem is truly solved?