Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Trying to reinstall firefox but keep getting the same notice that system needs to reboot to complete uninstall of previous version. System reboots but no more happens

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by Rockerlot

Rockerlot
Rockerlot
more options

I keep tryingto reinstall Firefox on Windows Vista but every time I receive a notification that my machine needs to reboot to remove remnants of previously uninstalled version. System reboots but Firefox does not install !!

I keep tryingto reinstall Firefox on Windows Vista but every time I receive a notification that my machine needs to reboot to remove remnants of previously uninstalled version. System reboots but Firefox does not install !!

All Replies (2)

cor-el
cor-el
  • Moderator
more options

Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version if possible.

  • Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Rockerlot
Rockerlot Question owner
more options

Thanks for your help but Firefox has already been uninstalled, probably over a year ago as it was giving problems with one of my McAfee security features and I can find absolutely no trace of any Firefox or Mozilla folders or programmes on my system. Since then I have had some security problems with Internet Explorer - used Google Chrome for a while but that is now also giving problems so thought I'd have another try using Firefox as, apart from the problem outlined above I didn't have any other trouble with it. I have tried, time after time, over a period of many weeks, to reinstall Firefox but the result is always the same - as previously explained - 'system needs to reboot to remove previously installed version' !!! although there isn't one !!! At least, not that I can find !!! Running Windows Vista, Home Premium. Cheers