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Mail not receiving

david replied
deepak.baniya

Good morning,

I’m reaching out because I’m having trouble with my Thunderbird email and need some assistance.

I was using Thunderbird without any issues before, but now all my old emails have disappeared. I can still receive new messages, but I’m unable to send emails like I used to. I also can’t recover or view any of my previous emails.

It seems like something may have reset or become corrupted, and I’m not sure how to restore my old messages or fix the sending issue.

Could you please help me get Thunderbird working properly again and recover my old emails if possible?

Thank you for your support.

Dee

Good morning, I’m reaching out because I’m having trouble with my Thunderbird email and need some assistance. I was using Thunderbird without any issues before, but now all my old emails have disappeared. I can still receive new messages, but I’m unable to send emails like I used to. I also can’t recover or view any of my previous emails. It seems like something may have reset or become corrupted, and I’m not sure how to restore my old messages or fix the sending issue. Could you please help me get Thunderbird working properly again and recover my old emails if possible? Thank you for your support. Dee

All Replies (1)

Is this still a problem? If so, please post screenshot of error message, plus screenshots of server settings pane and SMTP server settings pane and someone here may have a suggestion.

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