Thunderbird Community Forum

Thunderbird Mail Accounts Not Imported from 5 GB Backup

Hi everyone,

I’m trying to restore my Thunderbird setup from a 5 GB backup/export file.

Thunderbird already recommended that I manually extract the backup file and then import the extracted folder. I followed these instructions, but after importing the folder, none of my mail accounts are restored.

The backup file is about 5 GB in size, so I assume the data is there, but Thunderbird does not recognize or restore the email accounts.

Has anyone experienced this issue? How can I properly restore the mail accounts and their emails from this backup?

Any help would be greatly appreciated. Thanks!

when composing outbound email message ATTACH key is at top right hand corner of screen. If attachment is required and ATTCH key is clicked choice of File(s) or Webpage shows. If File(s) option is clicked Home -File Explorer comes up from which required file can be selected. This function has recently ceased to work. How can I reactivate the ATTACH function? Please assist, thank you, Chris

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.twc.com timed out. Try again.

I did a routine update a day or two ago. Since then I can no longer attach files to emails. Has a setting changed? If so, can you let me know how I can restore this function? Many thanks, Mark N

I am requesting that the update team consider providing an option for larger and permanent scroll bars. The current small, disappearing scroll bars require more accurate placement of the cursor than is easy and sometimes results in false signals to Thunderbird to scroll as you try to center the cursor. I know I spend several seconds messing with it each time I want to scroll up or down or just go to the next line as I'm reading. This may be a request to accommodate the elder community, who often has less fine motor control in their hands.

When i am filing/deleting of messages into my local folders after a bit the correspondent and the subject get mismatched somehow.

I had a message from Jane Doe regarding bowling (only reason I would hear from her) after I had deleted her messages, her name started showing up as the coorespondent with subjects such as Rush concert information and here is your order information and a lot (approximately 10) messages that have nothing to do with her.

What should I do. Filing and preserving email is very important to me which is why I picked your product. If I could get it to work effectively without these weird glitches I would happily pay for it.

Side note : If I try to highlight messages in bulk and move them manually to a folder it will move folders and messages and make a big mess. The only way I can do it is to right click to get the little box to show up.

Thank you, (PII redacted by moderator)

Hello, after installing Thunderbird version 153.4.0esr, I'm experiencing the following issue: When I create a new message and try to attach a file, it doesn't work. I click the “Attach File” icon, but nothing happens. How can I resolve this problem? Thank you

I upgraded my system to Kubuntu 26.04 LTS and started Thunderbird. The window where messages are listed was covered with Thundrbird presentation asking for donation. Only edge of one message is seen above the presentation and I cannot get to the list

Hello,

I hope you're doing well.

I have noticed that Thunderbird forces me to click a drop arrow to view my messages in every single folder, as shown in the screenshot. I do not want this.

How can I set Thunderbird to automatically show all emails in my folders?

Thank you in advance!

Earlier today I was able to access my AT&T email using Thunderbird. I have several email addresses & they worked. But later on I could not download any AT&T email. Interesting that my gmail address still works with TB.

I tried a few things - An AT&T address can send to the gmail address & the gmail does receive it. The gmail can send to an AT&T address. The gmail indicates it was sent, but the AT&T address never receives it.

It seems to be an AT&T problem so I went to the AT&T site & deleted the Secure Mail Key an created a new one. Did this on just one address. It can still send to the gmail address, however it still cannot receive anything.

When trying to receive any AT&T email, at the bottom of the screen it displays my address & “Connected to inbound.att .net”. That would seem to indicate I'm connected but just cannot get my email.

And suggestions on how to get TB working with AT&T email? Thanks.

I'm running the current 157.0.1 release on Windows 11, and specifically am having my emails from the AP be sent to spam even though I have a specific filter set to tag them. I feel as if the filter itself is set up properly because when I manually run it the messages will be moved from the spam folder to the inbox and tagged accordingly.

The one thing sticking out to me is these emails are being forwarded through my relay account. I've tried changing the filter to work based on the relay address, but again it only works when I manually run it. I've also tried setting the filter to run both before "and" after spam classification, but neither option works. Ideally the filter would work without me having to go to my spam and run it, and even then I'm wondering why the spam filter hasn't learned by now that those email belong in my inbox.

I'd appreciate any help or solutions; I'm not an email power user or networking wiz though so please try to keep it as dumbed down for me as possible!

Just recently, the "Attach" button in the top right corner of emails in Thunderbird has stopped working. You can click it but it will not open a window to select a file to attach. Similarly, the yellow reminder bar will not allow attachments to be selected.

However, it is still possible to attach a file by dragging and dropping from an open older in Windows Explorer.

The version of Thunderbird I am running is Thunderbird 153.4.0esr (64-bit) [showing as up to date] running on OS Windows 11 Home Version 25H2.

I tried removing the button and then reinstating it (a fix suggested online) but this had no affect. I also checked in properties that the Run as Administrator box was not ticked.

Another fix suggested on line was to rename the file xulstore.json as xulstore.json.old, but this did not solve the problem either.

Any help in solving this problem would be appreciated. Thanks.

I recently lost all of my saved emails and the folders they are in on my laptop computer. They are fine on my desktop computer. I have tried everything to restore them to my laptop computer. (backup option, export profiles, etc) But when I try to restore them to my laptop nothing works and they are not restored to it. I have tried every option that I used to save them but they will not restore. P.S I have tried every option on Google searches with no luck. I am running Windows 11. As a side note I never had a single problem when I was using Windows 10 and Moz Backup still worked. Help Richard Clauser [redacted from public] @gmail.com

Since the Thunderbird update of 30 Sept the ability to attached files to my emails has 'vanished'. I press the attach 'button' but there is no response. Never had this as a problem before. I am running Windows 11 home version. Help!