Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to disable the donation webpage/screen

more options

How do I disable the donation webpage that opens (in Thunderbird) automatically?

A common suggestion is to disable the start page: https://support.mozilla.org/en-US/questions/1226585 https://support.mozilla.org/en-US/questions/1520014 https://support.mozilla.org/en-US/questions/1515838 https://support.mozilla.org/en-US/questions/1507571 That option is already unchecked.

Some seem to be suggesting that this page opens when an update happens: https://support.mozilla.org/en-US/questions/1512477 There was no update installed lately.

How do I disable the donation webpage that opens (in Thunderbird) automatically? A common suggestion is to disable the start page: https://support.mozilla.org/en-US/questions/1226585 https://support.mozilla.org/en-US/questions/1520014 https://support.mozilla.org/en-US/questions/1515838 https://support.mozilla.org/en-US/questions/1507571 That option is already unchecked. Some seem to be suggesting that this page opens when an update happens: https://support.mozilla.org/en-US/questions/1512477 There was no update installed lately.
Attached screenshots

All Replies (4)

more options

Donation appeal and start page are not the same thing.

The donation appeal in your screen shot should only appear once. It does not care whether you have updated. To dismiss it you must close the tab.

Your screen shot shows version 139. But Thunderbird is at version 142 - you should update.

Helpful?

more options

Wayne Mery said

The donation appeal in your screen shot should only appear once. It does not care whether you have updated. To dismiss it you must close the tab.

It appears once per what? I already had the donation appeal appear in the past, so the statement that it only appears once is either plain wrong or needs further qualification.

Helpful?

more options

What I mean is once per appeal which happens approximately 4-5 times a year.

Thunderbird obviously can't know whether you already donated, so if you have donated then the appeal will still appear.

You were successful in dismissing the tab?

Helpful?

more options

Wayne Mery said

What I mean is once per appeal which happens approximately 4-5 times a year.

That's an important detail!

Ok, so how do I disable that?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.