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Firefox Update continues to NOT update with the simple "Restart to Update" after the download is done.

  • 7 replies
  • 3 have this problem
  • 21 views
  • Last reply by jonzn4SUSE

Mr Greg
Mr Greg

Hi there.

The original problem is described here: https://support.mozilla.org/en-US/questions/1472503 ( Also the solution I found.)

Jaws and James seem to have left the building.

This problem first occurred with the update from V 135.0.1 to V 136.0 . Currently on V 136.0.4, and every update has exhibited the same behavior.

I have the same issue with two laptops, running Windows 10. Each has been through a few update cycles, and the "Restart to Update" always fails.

So, I close FF, watch for the Resource Monitor to quiet down, and reopen FF.

When I go through this sequence, I notice that the screen will flash once VERY quickly before opening the home page.

FF seems to function normally otherwise.

Thanks for being there,

greg moehl

Hi there. The original problem is described here: https://support.mozilla.org/en-US/questions/1472503 ( Also the solution I found.) Jaws and James seem to have left the building. This problem first occurred with the update from V 135.0.1 to V 136.0 . Currently on V 136.0.4, and every update has exhibited the same behavior. I have the same issue with two laptops, running Windows 10. Each has been through a few update cycles, and the "Restart to Update" always fails. So, I close FF, watch for the Resource Monitor to quiet down, and reopen FF. When I go through this sequence, I notice that the screen will flash once VERY quickly before opening the home page. FF seems to function normally otherwise. Thanks for being there, greg moehl

All Replies (7)

Agent virtuel
Agent virtuel

Hello

That's another subject https://support.mozilla.org/en-US/questions/1500167

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Mr Greg
Mr Greg Question owner

OK folks. Just tried the V 137.0.1 update. Same problem.  :(

Downloaded update. Mashed the Restart to Update button. Did not update.

So, I close FF, watch for the Resource Monitor to quiet down, and reopen FF. When I go through this sequence, I notice that the screen will flash once VERY quickly before opening the home page. And the update has worked.

I note that the bugzilla 1941931 was updated: Magnus Melin [:mkmelin] Updated • 8 hours ago Duplicate of this bug: 1958637

FF seems to function normally otherwise.

We are a patient lot, are we not?

greg

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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Yeah, it been happening for few versions on both Linux and Windows for me. I just roll with it for about a day or so and it eventually updates.

Modified by jonzn4SUSE

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Mr Greg
Mr Greg Question owner

'Nother update.

Checking in on Buzilla from one day ago (https://bugzilla.mozilla.org/show_bug.cgi?id=1941931) this bug has been described as a "nightmare" for the folks working on it. I have every confidence that it will be properly fixed, eventually.

greg

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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

.....

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Mr Greg
Mr Greg Question owner

OK, then...

This morning there appeared a FF update, V 138.0.

I just mashed the "Restart to Update Firefox" button, and the screen FLASHED two times. Then it did the progress updating animation. Then it restarted. Update had been installed, and the "What's New" page opened.

Hoo-ray! A big THANK YOU to all the hard-working Mozilla/Firefox folks who helped solve this problem.

greg

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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Same for me on openSUSE!!!

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