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Can't load the AWS Console

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I’m currently using the latest version 135.0 (64-bit) of Firefox. Suddenly, the AWS console stopped loading completely. Even the help page linked at [https://support.mozilla.org/1/firefox.../firefox-help|page] is not loading.

I’ve noticed this error on the AWS console page:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://prod.log.shortbread.analytics.console.aws.a2z.com/1x1.png?severity=info&message=checkForCookieConsent&payload=%7B%22timestamp%22%3A1739552199422%2C%22logVersion%22%3A%221%22%2C%22domain%22%3A%22us-east-2.console.aws.amazon.com%22%2C%22url%22%3A%22https%3A%2F%2Fus-east-2.console.aws.amazon.com%2Fconsole%2Fhome%3Fregion%3Dus-east-2%23%22%2C%22cookie%22%3A%7B%22essential%22%3Atrue%2C%22performance%22%3Atrue%2C%22functional%22%3Atrue%2C%22advertising%22%3Atrue%7D%2C%22uuid%22%3A%229e09fd45-e0e7-4a05-8532-2a0c6ff7b594%22%7D. (Reason: CORS request did not succeed). Status code: (null).

I’ve also attempted to use the Troubleshooting mode, but unfortunately, that didn’t help either.

I’m currently using the latest version 135.0 (64-bit) of Firefox. Suddenly, the AWS console stopped loading completely. Even the help page linked at [[https://support.mozilla.org/1/firefox/135.0/Darwin/en-US/firefox-help|page]] is not loading. I’ve noticed this error on the AWS console page: Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://prod.log.shortbread.analytics.console.aws.a2z.com/1x1.png?severity=info&message=checkForCookieConsent&payload=%7B%22timestamp%22%3A1739552199422%2C%22logVersion%22%3A%221%22%2C%22domain%22%3A%22us-east-2.console.aws.amazon.com%22%2C%22url%22%3A%22https%3A%2F%2Fus-east-2.console.aws.amazon.com%2Fconsole%2Fhome%3Fregion%3Dus-east-2%23%22%2C%22cookie%22%3A%7B%22essential%22%3Atrue%2C%22performance%22%3Atrue%2C%22functional%22%3Atrue%2C%22advertising%22%3Atrue%7D%2C%22uuid%22%3A%229e09fd45-e0e7-4a05-8532-2a0c6ff7b594%22%7D. (Reason: CORS request did not succeed). Status code: (null). I’ve also attempted to use the Troubleshooting mode, but unfortunately, that didn’t help either.

All Replies (2)

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Sounds like that is from Amazon and it is having issues when Firefox browser goes to the site. Did you try other browsers to see what happens as well.

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A file named 1x1.png sounds like a "tracking pixel" also known as a "web bug." I don't think blocking that pixel would prevent the console from loading.

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Cache and Cookies: When you have a problem with one particular site, especially if it has been working normally up to now, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache (only select "Temporary cached files and pages", don't clear other kinds of data)

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.

Then try reloading the page. Does that help?

Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix may block required elements on a site. Usually you can find a toolbar button for each add-on to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Testing in Firefox's Troubleshoot Mode: In this mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

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