This thread was archived. Please ask a new question if you need help.
I can't create an account because my email is blocked.
Hi, I can't create an account with my current email address because it is blocked.
Sorry. We’ve locked your account. The confirmation email we sent to firstname.lastname@example.org was returned and we’ve locked your account to protect your Firefox data.
How can I do ?
All Replies (1)
That must be frustrating ....
When you have received a message that your account has been locked, here's what to do :
First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.
This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.
If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.