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I cannot sign into my email account using Firefox. I can by using Internet Explorer. What is the problem? It just started today.

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by Elmtree57

Elmtree57
Elmtree57
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I had to call my internet/email provider for help. They were able to get me into my email through Internet Explorer. Modzilla does NOT work. Why?

I use Bell/Sympatico account for email OS: Microsoft 8

I had to call my internet/email provider for help. They were able to get me into my email through Internet Explorer. Modzilla does NOT work. Why? I use Bell/Sympatico account for email OS: Microsoft 8

Chosen solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

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the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Elmtree57
Elmtree57 Question owner
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Thanks for the help. It solved my issue.

Wished I'd known this before I created 3 extra sign ins!