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Potential survey scam

  • 4 replies
  • 9 have this problem
  • 6 views
  • Last reply by JohnRambo

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When closing Firefox there was a window asking if I wanted to complete a survey. It indicated that this is a Firefox survey and that I would receive an exclusive gift from Firefox. I have read that you do not provide gifts in exchange for completing surveys. This survey is being conducted by http://marketresearchglobal.com.

Here is a sample of the text in the pop-up, "Congratulations! You have been randomly chosen to receive an exclusive gift from Firefox!"

I would add a screenshot but there does not appear to be an option for that. Is this a scam?

When closing Firefox there was a window asking if I wanted to complete a survey. It indicated that this is a Firefox survey and that I would receive an exclusive gift from Firefox. I have read that you do not provide gifts in exchange for completing surveys. This survey is being conducted by http://marketresearchglobal.com. Here is a sample of the text in the pop-up, "Congratulations! You have been randomly chosen to receive an exclusive gift from Firefox!" I would add a screenshot but there does not appear to be an option for that. Is this a scam?

All Replies (4)

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Yes, that is a scam. Mozilla does do surveys, but they don't offer a "reward" for participating.

Sorry, the initial posting in a thread doesn't provide for posting screenshots.

Use the Browse .... button below the Post a Reply text box to upload the screenshot.
It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.
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Here is a screenshot, hopefully this helps other to identify and avoid this scam.

Thank you for your timely response.

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I'd make sure you scan your computer for malware, Troubleshoot Firefox issues caused by malware

Also make sure you update to Firefox 33.1.1 Update Firefox to the latest release

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Sorry with my late reply, but I would like to point out that this did occur after I had updated to the newest version.

Firefox crashed, so I updated and that is when this pop-up,.. popped up. I have run several scans as well as inspected my startup registry, process list, and so on. Nothing was found, everything is clean, and I have not had an issue since.

This scam showed up on first launch after the update, before I was even able to choose a webpage. My default is www.google.ca

But on the first launch after the update Firefox opens a second page leading to a different version of google. That was the only difference that I can think of.