Thumderbird has stopped receiving emails because of error "The certificate for pop3.exemail.com.au is not valid for that server"

My thunderbird account stopped receiving emails yesterday and is giving the message: "Thunderbird The certificate for pop3.exemail.com.au is not valid for that server. S… (read more)

My thunderbird account stopped receiving emails yesterday and is giving the message:

"Thunderbird The certificate for pop3.exemail.com.au is not valid for that server. Someone could be trying to impersonate the server and you should not continue."

Mails are still going to the Webmail account and my husband has an exemail account with the same settings that is working correctly.

Exetel is in the process of selling its email service to a third party but this isn't final until September 8, will moving to the new provider fix this issue or is there something else I should be doing?

Asked by ferta4 1 day ago

Thèmes

Bonjour, Au démarrage de Firefox, le thème que j'utilise n'apparait pas. Je dois aller dans "outils - Extensions et thèmes", désactiver d'abord et activer afin que mon t… (read more)

Bonjour,

Au démarrage de Firefox, le thème que j'utilise n'apparait pas. Je dois aller dans "outils - Extensions et thèmes", désactiver d'abord et activer afin que mon thèmes apparaisse.

Merci d'avance pour votre réponse.

Olivier ROUY

Hello,

When I start Firefox, the theme I'm using doesn't appear. I have to go to "Tools - Extensions and Themes", deactivate it first, and activate it for my theme to appear.

Thank you in advance for your reply.

Asked by olivier.rouy 11 minutes ago

two factor autentication cannot be set

I cant setup my 2FA every time Im at the end of the process where I need to add one of my security keys it just crashed with note that my time of the device is not corren… (read more)

I cant setup my 2FA every time Im at the end of the process where I need to add one of my security keys it just crashed with note that my time of the device is not corrent or whatever. Why, how, what does my time has to do with anythin? Nepodařilo se zapnout dvoufázové ověřování. Zkontrolujte, zda jsou hodiny na vašem zařízení nastaveny na automatickou aktualizaci, a začněte znovu.

Tried like 25 times with different autenticators. Is it like broken or what is happening?

Asked by JamesWhisky 42 minutes ago

I get a message "We couldn't block this sender. Please try again later."

For the last 5 or 6 days when I go to block a spam sender I get this message "We couldn't block this sender. Please try again later." It happens on every email address I… (read more)

For the last 5 or 6 days when I go to block a spam sender I get this message "We couldn't block this sender. Please try again later." It happens on every email address I try to block - so far, about a dozen or so.

Is this a temporary glitch?

Many thanks for looking into this for me!

Asked by Didee 4 days ago

Last reply by Didee 1 hour ago

Firefox Update wiped my cookies, tab groups, and settings

So Firefox just wiped my cookies, my tabs, including my tab groups, and my settings in both about:preferences and about:config after an update. My history, passwords, and… (read more)

So Firefox just wiped my cookies, my tabs, including my tab groups, and my settings in both about:preferences and about:config after an update. My history, passwords, and extensions are still intact, so it was not a true refresh. I can deal with the settings and cookies again, but my tab groups are nigh-unrecoverable. "Recently closed window" is greyed out, so that did not help either.

In the "Add Tab to Group -> Closed Groups", my old tab groups are still listed, but as far as I am aware there isn't support to access them yet.

I checked the root profile folder and, following the instructions from this thread, managed to fetch my tab groups from previous.jsonlz4 and recovery.jsonlz4.However, I could not for the life of me get mozlz4 to launch.

Additionally, I have an older backup of the same profile from 2 weeks earlier. This backup also confirms there was some unspecified data wipe, since it is 2GB more than the current profile folder.

With the available recovery data at hand, I have a couple of outcomes that I can live with.

  1. I can indiscriminately replace my current profile with the old backup and hope that when I restart Firefox will correct itself to match the current version.
  2. Someone could help/instruct me on which files to pinpoint to recover my site data/cookies/tab groups discriminately from all the files in the backup, so I don't have to fully replace the current profile.
  3. Someone could help me troubleshoot the guide outlined in the link above to figure out why mozlz4 is not working.

This has been driving me nuts over the past 24 hours and I honestly do feel like I'm a bit out of my depths. Any help is appreciated.

Asked by Pseudoryx 21 hours ago

Last reply by Pseudoryx 1 hour ago

My Account

My account has not been updated since 2023?? Is there something you can do about this? Also there were links I clicked, the questions, and those haven't been updated. … (read more)

My account has not been updated since 2023?? Is there something you can do about this? Also there were links I clicked, the questions, and those haven't been updated.

Asked by cherylnovotny12345 22 hours ago

Last reply by cherylnovotny12345 1 hour ago

Firefox Freezing After Latest Update

Hello Firefox Support, Since the latest update of the Firefox browser, I have been experiencing frequent freezes. The browser becomes unresponsive when performing basic … (read more)

Hello Firefox Support,

Since the latest update of the Firefox browser, I have been experiencing frequent freezes. The browser becomes unresponsive when performing basic actions such as:

  • Clicking on the menu
  • Closing tabs
  • Copying or editing the URL

When this happens, the only way to recover is to close Firefox and reopen it.

Could you please advise on how to resolve this issue?

Thank you for your support.

Best regards, Mohamed Adel

Asked by Mohamed Adel 1 hour ago

Loading any kind of maps in Firefox

Hi, I have been using Firefox for quite sometimes now, and I've always had problems loading any kind of maps on any website. I frequently need to modify or create GPX fil… (read more)

Hi, I have been using Firefox for quite sometimes now, and I've always had problems loading any kind of maps on any website. I frequently need to modify or create GPX files, and I usually do it on my phone because the map never fully loads : by that I mean there is a massive grey square in the middle and the map only loads on the side, like I can see names, routes, etc but not in the middle.

Even if I zoom in or zoom out it's only the middle which is grey. If i move to the side, the previously centered area will be displayed on the side of the map. And it only does that on Firefox, not on Edge or Chrome or Safari etc.

I've tried uninstalling and reinstalling Firefox and deactivating all addons but nothing works. If you have some ideas on how to solve this problem id gladly try them out (sorry for the crappy english)

Asked by WitchKing_ANGMAR 1 hour ago

Last reply by WitchKing_ANGMAR 1 hour ago

Cant add email to Thunderbird

I get to the point when a window to authenticate my log in appears. But it is blank. I copy the link and select all info to let thunderbird see but then Firefox fails to … (read more)

I get to the point when a window to authenticate my log in appears. But it is blank. I copy the link and select all info to let thunderbird see but then Firefox fails to sustain connection to localhost and MS Edge also fails.

I don't know why. I disable firewall and still problem.

Asked by Wajze 18 hours ago

Last reply by Wajze 2 hours ago

Firefox Klar / Focus Shortcuts Limitation

Hello, Usage of FF Klar has, for the most part, been a delight so far. A real annoyance is the limitation of only four sites can be added/stored to Shortcuts. As a sanit… (read more)

Hello,

Usage of FF Klar has, for the most part, been a delight so far. A real annoyance is the limitation of only four sites can be added/stored to Shortcuts. As a sanity check, I tried using FF Focus, with the same results. Please remove this limitation from Klar and Focus. Thanks & Regards, Mike.

Asked by Mike.Nomad 1 day ago

Last reply by Mike.Nomad 3 hours ago

Downloaded files keep missing after 1 or 2 minutes

Hello. I just noticed that something that was downloaded from firefox mobile that goes missing one or two minutes after being downloaded. first time I encountered them w… (read more)

Hello. I just noticed that something that was downloaded from firefox mobile that goes missing one or two minutes after being downloaded.

first time I encountered them when I was downloading zip file about 700mb and then I left em to be finished when suddenly realized it was gone. firstly I think that was an error with the download, then I proceed download smaller files which was 10mb videos. after one or two minutes the file was gone from my gallery, no trace from download list either.

Asked by Alfiani 4 hours ago

Can not create subfolders in the Inbox of an IMAP Account

In an IMAP account I can create subfolders in all folders except the inbox. Subfolders created in the inbox become folders at the same level as the inbox. TB 140.2.0esr S… (read more)

In an IMAP account I can create subfolders in all folders except the inbox. Subfolders created in the inbox become folders at the same level as the inbox. TB 140.2.0esr Screenshot of server settings, advanced attached.

Thanks

Asked by colin21 2 days ago

Last reply by colin21 4 hours ago

Songsterr captions are getting messed up in Firefox

I have an account with Songsterr. It's a music tabs site. I moved over to Firefox as my primary browser relatively recently & I've noticed that the captions in Songs… (read more)

I have an account with Songsterr. It's a music tabs site.

I moved over to Firefox as my primary browser relatively recently & I've noticed that the captions in Songsterr are all messed up. I've been on to Songsterr about it & they cannot solve it but, on a whim, I checked Songsterr in Safari & everything appears normal so I'm going to assume for the moment that this is a firefox related issue.

I've added 4 screenshots. The first two are from Safari & show how the captions should appear. The second two are from Firefox & you can see that it's all messed up.

I found an article on Reddit that may be related but I wanted to check here first & see if any of you could shed any light.

I'm using

Thanks. :)

Here's the Reddit link: link text

Asked by del.frost 20 hours ago

Last reply by del.frost 5 hours ago

problem with privacy and security options

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates yo… (read more)

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates you install ) and its greyed out . i made everything ( refresh - troubleshoot - uninstall ) and with the first click on singing my account on Firefox and add my restore my add-ons after setting up windows this option become unavailable (greyed out) and cant edit it. i need a solution without going to set up a new windows because its so tiring to set up a new windows to edit this option. please give me a solution its emergency. thanks a lot.

Asked by mohammed_abdelraouf 6 days ago

Last reply by mohammed_abdelraouf 5 hours ago