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I have been using this system since 2008 through a company called Bluewave. They are shutting down at the end of May and I need full service for everything but main email. I need to talk (like on the phone) to someone who can help me in some way. I am not computer savvy so please have someone patient. I own AuPurr Cat care and don't want to lose our database, etc. info already on file. Am I contacting the right company for this help? My direct # is [edited phone# from community support forum]

Hello,

Despite the fact that I have set Thunderbird to display messages as plain text, my needs are not being fully respected. If the message contains some form of markup, presumably HTML, the font size is not what I have chosen. Generally, the font size is smaller than what I have specified in the Thunderbird settings.

This is unacceptable. It is a usability / accessibility issue. If the user chooses Plain Text and sets a font size, they have done that for a reason. Which is accessibility. If Thunderbird ignores the needs of users and applies styling rules to messages, that is a failure state.

Is there some way to actually, truly, absolutely display all messages as plain text in a specified font, weight, and size? If not, what is the protocol for reaching developers so that they can respond to this issue?

Thank you

I have suddenly lost internet access using my Firefox browser. Have been using it for years, and as a senior, non-techie, I don't know what to do. I would like to have a live person talk me through what to do. I am using a Mac BookAir macOSMonterey 12.7.6

Marilyn [edited email from community support forum]

In the last two versions -- Firefox ESR - 115.34.1esr and 115.35.0esr -- the virtual keyboard (on-screen keyboard) is no longer visible. See attachments - login screen.png and Firefox version screenshot.png

1. Enable the search box to the right side of URL box in browser UI.
2. Open new tab (empty URL box).
3. Press TAB.
4. The search engine SELECTOR becomes highlighted, instead of the search INPUT.
5. Web application software developer is blocked from typing search query right away.
6. Must press ANOTHER TAB.
7. This breaks the workflow. It never used to do this, you could type immediately after tabbing ONCE.
8. Search is disabled in URL box to facilitate local domain resolution/error and NOT trigger fallback searching.

Please revert the behaviour to normal, and make the single TAB operation focus on the search INPUT.

some time ago I configured by thunderbird account to announce "You have mail" and it worked reliably until frontier moved email support to yahoo. Since then I get the "you have mail" announcement for a low percentage of new mail messages received. I contacted yahoo mail support and they responded that this is a problem with thunderbird and has nothing to do with yahoo. I suspect it's a matter of which process "sees" the new message first - thunderbird of yahoo mail. I've tried not having a yahoo mail window active, but that makes no difference. Most of the time now I get only a "gong" sound when a new mail message is received rather than "You have mail" voice notification.