Firefox Community Forum

My husband's Windows computer failed, and I am setting up his new Chromebook as a holiday gift.

Unfortunately, the instructions for setting Private Mode as the default for Firefox don't fit what I see on the Acer Chromebook 315.

Please provide appropriate instructions. I want to place it in his office, ready to go, before he gets up tomorrow morning, December 25. I am in Central Time in the US.

Hello,

I am having an issue where my google account half logs out after every session. My gmail remains logged in, but google search does not. Google drive (and this is the main issue), is stuck so that it can see the files of my account, but insists I'm not signed in.

When I attempt to login and retry nothing happens and it remains in the loop. Before today I have been able to open documents only accessible when signed in on google drive by going to the direct link. This is now intermittantly thinking I am not signed in but mostly working.

Things I have tried:

• Troubleshoot mode does not fix this problem.
• My firefox is up to date.
• I have seen this with no extensions or ad blockers.
• I have seen this both with and without cookies from google allowed.
• Screenshots attached from when I talked through this with google support. They said it was a problem on your end and can't do anything.
• This can be solved by logging out of all accounts and back in. But this is not an acceptable solution.

Over the past six weeks I have had two failures of Firefox [running current version 146.0 (aarch64)] in completing CC payment processes -- at least one involved updating an expired car, I can't recall if the other involved such a change or just entering a card.

I am using Firefox on a mac mini M4 Pro running macOS Sequoia 15.7.2 (up to date, fully supported, but not Tahoe the recently released new version of macOS). I am running Firefox with 4 extensions -- 1 Password, Print Friendly, Raindrop.io, and Authenticator. None were being actively used during these incidents.

In both cases when I switched to Safari and opened the sites, I was able to successfully complete the CC changes and payments. So it does not appear to be related to a problem in my internet connection.

My questions are: a) has anyone had a similar experience with Firefox

     -- particularly incidents related to online financial transactions

b) if so, have you found a solution c) regardless, do you have any suggestions about the cause of the problem or changes to try

Otherwise, my experience with Firefox has been excellent and I am very happy with it, but this is obviously a frustrating and time-consuming problem.

I have reported it to Firefox -- the response was that they will look into it but that my next step should to ask "the community" here.

My thanks in advance for any help or suggestions.

Bob

I cannot stop sso.tds.net from loading and looping. I made a mistake on tds.net (my internet provider). I wanted to add my phone number with the current phone number associated with account. When I got to the page, it only allowed one number, so I left everything as it was. Only choice was continue. After selecting continue, It constantly loops and will not allow me to sign out. (probably because it is looking to update a change and there was none.) Contacted tech support at TDS. I don't usually use google chrome, but they had me try to log on through chrome. It did the same thing. TDS got it off google chrome through clearing cookies and browsing data. I tried same with Firefox, but it will not work. TDS tried to assist with firefox and walked me through steps, but were unsuccessful. told me to contact firefox support.

I went to settings>privacy & security>cookies & site data>clear browsing data......didn't work I went to settings>privacy & security>cookies & site data> manage browsing data>remove all>save changes......didn't work When I log into my TDS account it directly takes me to sso.tds.net and flashes looping and I can go nowhere. On google chrome I was able to log into my TDS account after clearing cookies and data history for the past few hours. I just cannot get it to do the same on firefox. (also it does not allow me to log off my TDS account.)

Help please.

I am following all the online instructions I can find to turn off private browsing on Firefox - in Privacy and Security by clicking on 'Remember History' for example, and also restarting laptop - but it is not working and I must constantly log back into all my accounts and websites, including my e-mail account. I need assistance with specific and exact instructions how to remove private browsing and explanation why not working what I have already tried. Thank-you for your assistance.

I suddenly can not sign in to my bank account. Started last night (12/22) and continues this morning. It worked fine yesterday morning (12/22). I can login in using a non firefox device without issue. What did firefox change and how do I fix it?

Hi,

The Linked in pages are not appearing properly.

I have attached the images of the following two pages,

https://www.linkedin.com/feed/

https://www.linkedin.com/mynetwork/grow/

Please arrange to do the needful.

Regards Deepak

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics value, but probably not just that). After that I moved Firefox's folder and re-installed it. I also created a new profile. The 2 profiles are synced. Because of that, the new profile got (almost) all the extensions from the old one automatically. Then, I decided to do a clean install of those extensions (the reason why is a story for another ticket). So, while both profiles were opened, I removed one extension in the new profile, waited for a bit and checked the old one to see if it got removed from there too. At first it wasn't, so I thought they are not synced (anymore). Yeah, sure, but once I removed all extensions from the new one, the old one woke up and removed all extensions from there too. Great! Awesome! Loved it wholeheartedly! It really had to wait until I removed them all, didn't it? Anyway, I had a backup of my old profile, so I restored my extensions and their settings on both profiles eventually. So now I have clean installs of Firefox and extensions. Back to the issue. I can't load Steam pages (at least store.steampowered and steamcommunity) normally anymore. They load forever, and if the blue dot eventually stops moving (after an insane amount of time), it's either a plain white screen, or badly loaded page with most images missing.

• Edge loads them just fine
• Steam client loads them just fine.
• If I turn on VPN plugin (I use Browsec), then it works. It's like that in both old and new profile. That's why I mentioned that funny little story before.
• Tried Troubleshoot Mode, didn't help.
• Tried to selectively disable some extensions, same.
• Obviously tried to remove cookies, Ctrl + F5 and whatnot. Btw, if I clean everything and try to load it, then it's (most likely?) a white page, but if I turn the VPN on and load it first, and then turn it off and reload it, then it will look a bit better, but still will load forever with some media missing. (Which kinda make sense since something was already cached.)
• Tried to change proxy settings from “Use system proxy settings” to “No proxy” and “Auto-detect proxy settings for this network”, nah-ah.
• Tried to disable DNS in Firefox's settings, no siree.
• The console throws different warning and errors every time (that are probably even unrelated). Or none at all.
• Probably tried something I already forgot about.

Also, it seems the culprit is actually Akamai (it's where the Steam stores its media) or whatever is preventing reaching it. Because it often shows something like “Waiting for community.akamai.steamstatic.com...” in the status bar for a long time. It seems like the problem is within Firefox's settings, and it also looks like settings aren't synced across profiles (or at least some aren't, I definitely had to configure them on the new profile manually). Anyway, I am out of ideas and my butthurt thrust is about to deliver me to Uranus. Thanks for your attention!

I am trying to pull up the list of the subscriptions and auto payments I have on Paypal. All the other pages on the site display correctly. Microsoft Edge displays the page correctly.

I have attached two screenshots, the first is how Firefox shows it. the second is the correct display using Microsoft Edge.

Note the correct page shows a lot of offers on the right side with the list of payments icons on the left in proper form. The incorrect screenshot does not show the right side offer material at all . The layout of the text and icons are nothing like they should be.

Changing the magnification does not help as my other Paypal pages are affected and the result is just a smaller version of the incorrect page with the icons still offset and is not usable for it's intended purpose.. Also the text is to small to read.

When I first try to open the page it flashes momentarily on the correct view, then immediately goes to the bad view. Is it possible there is some "locking" factor missing when I get the flash display?

This started within the last 6 months. I suspect something about the page is not on the same criteria as Firefox. If no one else has seen this then I must have something inconsistent with that page.

bold textthey say i am somehow in a private window on email well that goes to you to let me know just how to fix this unknown issue which this morning was giving me 403 forbidden messages. Please can you help me as what I know about mobile phone as a disabled person you could fit on a postage stamp and still loss it.

Since the last update, Gmail has not been working correctly on Firefox. All of the buttons to the left of inbox emails that enable you to move, categorize, file, etc your emails have disappeared. I have tested my Gmail account on Chrome, Edge and DuckDuckGo browsers, and everything displays correctly. Please help. An image of the missing buttons is attached (well, since there aren't there, you're seeing a blank area of gray to the immediate left of my inbox [or any other folder] emails). Many thanks -- this is driving me crazy. P Haynes

I have set the minimum size of tabs to 50 in about:config, but I still usually have more pinned and regular tabs than will fit, and it goes into the overflow arrows. Is there an add-on or configuration where I can have the tab overflow as a drop-down?

TIA for any help you can give me.

I am wondering why your AI is wrong MOST of the time when I use it. It either finds the wrong thing, or doesn't search the enough/right pages and comes up with an out of date answer or just the wrong answer. The AI you have is useless.

Hi,

How can I force Nightly to play a media type ? Per instance, the top main video here : https://www.lapresse.ca/international/asie-et-oceanie/2025-12-23/coree-du-nord/kim-jong-un-inaugure-un-complexe-hotelier-dans-une-station-de-montagne.php

Best regards iBenny

since 3 days, after initiation of the Firefox the empty page appears with order to close firefox. A have reinstalled the new version several times withour anu change in the program behaviour

This morning all my bookmarks have vanished, and I can't recover them using the instructions in the help articles. ALL WERE AVAILABLE LAST NIGHT. My home page is the only thing still there

My computer is new and I was told the soft ware problem I have is with firefox/ mozilla. Most of my pogo games are working fine , but there are a few I can't play using firefox. If i use EDGE I have no problems, all my games in pogo work fine. Please fix the problem. Thanks