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I get no sound on Vine or Instagram. Why?

Posted

I can't get sound to play on any videos on Instagram & Vine. The videos play fine but sound will not. I have no sound issues on any other websites besides these two. However when I go to Vine or Instagram on Safari or Internet Explorer the sounds play fine. Why is this so?

I've done the following to try and fix the issue with no success: Checked my mixer to make sure volume isn't muted. Cleared my cache. Updated plug-ins.

I can't get sound to play on any videos on Instagram & Vine. The videos play fine but sound will not. I have no sound issues on any other websites besides these two. However when I go to Vine or Instagram on Safari or Internet Explorer the sounds play fine. Why is this so? I've done the following to try and fix the issue with no success: Checked my mixer to make sure volume isn't muted. Cleared my cache. Updated plug-ins.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 13.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 5.1.30214.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.9.149
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.9
  • Amazon MP3 Downloader Plugin 1.0.17
  • NPWLPG
  • wpidetector
  • npmnqmp 989898989877
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:29.0) Gecko/20100101 Firefox/29.0

More Information

Moses
  • Moderator
459 solutions 3607 answers

Do any errors show up in the Error Console when you play the video?

  • Press CTRL + SHIFT + J to open the Error Console
  • Once it's open, try to play a video from Vine/Instagram
  • copy/paste the output from the Error Console into pastebin.com then share the link.
Do any errors show up in the Error Console when you play the video? *Press CTRL + SHIFT + J to open the Error Console *Once it's open, try to play a video from Vine/Instagram *copy/paste the output from the Error Console into pastebin.com then share the link.
James
  • Top 25 Contributor
  • Moderator
1602 solutions 11343 answers

Helpful Reply

With Vine there is a speaker icon on top left of video that I find is sometimes muted by default so click on that.

Sound works for me in this example. https://vine.co/v/Mr2lUhHdm7a

With Vine there is a speaker icon on top left of video that I find is sometimes muted by default so click on that. Sound works for me in this example. https://vine.co/v/Mr2lUhHdm7a
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159013 answers

Helpful Reply

You can also check the right-click context menu of the player if there isn't a speaker icon.


Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
You can also check the right-click context menu of the player if there isn't a speaker icon. ---- Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Here's the information you wanted from the Error Console when I visit Vine and can't hear any sound. --------> http://pastebin.com/E8xGmSKp

Here's the information you wanted from the Error Console when I visit Vine and can't hear any sound. --------> http://pastebin.com/E8xGmSKp

Question owner

The Vine speaker on the videos is not muted. I checked this already. The Vine link you referenced (https://vine.co/v/Mr2lUhHdm7a) I can see the video but hear no sound.

The Vine speaker on the videos is not muted. I checked this already. The Vine link you referenced (https://vine.co/v/Mr2lUhHdm7a) I can see the video but hear no sound.

Question owner

I cleared the Cache. Removed Cookies and ran Firefox in Safe Mode. I still got no sound from Vine.

I cleared the Cache. Removed Cookies and ran Firefox in Safe Mode. I still got no sound from Vine.
James
  • Top 25 Contributor
  • Moderator
1602 solutions 11343 answers

I am a Linux user more.

However I think I have seen posts here and or on mozillaZine forums that had users like you and they found that Firefox was muted in the volume controls on the Windows OS or such?

I am a Linux user more. However I think I have seen posts here and or on mozillaZine forums that had users like you and they found that Firefox was muted in the volume controls on the Windows OS or such?

Question owner

It's not. I checked my volume mixer.

It's not. I checked my volume mixer.
WyRe 0 solutions 1 answers

Yes... I wrote about the topic in this thread:

https://support.mozilla.org/es/questions/1009519

Because i am not register in the forum and i can't post a reply here, but... Basically it's the same problem ... I'm using Firefox 30.0 and Windows 7 64 bits.

Thanks for attention ! :D

Yes... I wrote about the topic in this thread: https://support.mozilla.org/es/questions/1009519 Because i am not register in the forum and i can't post a reply here, but... Basically it's the same problem ... I'm using Firefox 30.0 and Windows 7 64 bits. Thanks for attention ! :D

Modified by WyRe