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Partially sighted, cannot now find familiar settings.

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by John99

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Until you changed my home page, I had set it to go directly to my mail. I now have to use a magnifying glass and go through additional pages to get there.. My sight is very limited and it is hard enough to use my computer without changes being made by you.

Not Happy!

Until you changed my home page, I had set it to go directly to my mail. I now have to use a magnifying glass and go through additional pages to get there.. My sight is very limited and it is hard enough to use my computer without changes being made by you. Not Happy!

All Replies (4)

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I am not sure what you mean by until we changed your homepage.

The change is likely to have been made by you or some software that you have installed. Or possibly there was a change with your webmail and it now uses a slightly different homepage.

Without stating your actual full email address

  • What is the home page or pages that you have ?
  • And what is the generic sign in page for your webmail ?

Note there are many options to assist the partially sighted for the Operating System, standalone applications and Firefox addons including

  • Text magnifyers
  • High contrast schemes
  • Large icons
  • Screen readers

A good place for ideas and advice is

Please post back with how you get on or more details of problems. Obviously many Firefox users will be partially sighted and there should be solutions or workarounds to help you.

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Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl+0 (zero); Command+0 on Mac)

You can use an extension to set a default font size and page zoom on web pages.

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I spent over an hour talking to BT who took control of my PC in order to replace the BT homepage with my mail page. This proved impossible and as my sight isvery poor, the process of finding my e-mails is now tortuous and I will almost certainly change my provider. Everything was fine with my mail page coming up on using a desktop short cut until 2 days ago and now I have to log in each time and find my mail.

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Sorry to hear you still have problems.

Unfortunately we do not know exactly what initial changes or further changes have been made. We may often ask for screen shots and/or additional information but that may not be very easy for you to do. We dono

Cor-el posted suggestions on changes that may help with readability. I posted a link to

Sorry for the shouting, but I realise that with partial sight you may easily miss the subtleties of links being a different colour.
The site accessfirefox says "we provide: Accessibility tools and resources for Firefox end users with disabilities (primarily visual impairments) "

Perhaps you know someone with full sight who may be able to help you answer our questions, post screenshots, and look at the suggested links. You will probably find many older school age children are a dab hand at sorting out this sort of thing, otherwise do you know anyone else who works with or is interested in computers.