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Sections of webpage show black

Posted

When webpages are loading, or when I scroll down a page, sections of the page appear black. I can sometimes clear this black panel by rotating up and down, the mouse wheel.

I have tried switching off hardware acceleration. I have checked fonts colours (black fonts and white background) and all drivers are up to date.

I am running Windows 8.1 and FF 25.0.

When webpages are loading, or when I scroll down a page, sections of the page appear black. I can sometimes clear this black panel by rotating up and down, the mouse wheel. I have tried switching off hardware acceleration. I have checked fonts colours (black fonts and white background) and all drivers are up to date. I am running Windows 8.1 and FF 25.0.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Advanced SystemCare 6 Safari Plugin DLL
  • Advanced SystemCare 6 Opera Plugin DLL
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/

Extensions

  • GenealogyInTime Magazine Toolbar 2.2 (toolbar-tbplatform@alexa.com)
  • Google Translator for Firefox 2.1.0.3 (translator@zoli.bod)
  • JavaScript Debugger 0.9.89 ({f13b157f-b174-47e7-a34d-4815ddfdfeb8})
  • Search with Google 0.7.3 ({74591c01-3a7f-469e-ad4e-5d8d708dc4c5})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Google Similar Images 0.5 (nishan.naseer.googimagesearch@gmail.com) (Inactive)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0106
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.disk_cache_ssl: False
  • browser.places.smartBookmarksVersion: 4
  • browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=198484
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage: http://www.nzherald.co.nz/
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://au.search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=198484&p=
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 64
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining.maxrequests: 4
  • places.database.lastMaintenance: 1383442282
  • places.history.expiration.transient_current_max_pages: 102480
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • privacy.cpd.cache: False
  • privacy.cpd.cookies: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1381866465

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158888 answers

hat kind of content does appear in the black areas?

Are the specific elements like images or Flash object or also parts with text?

What do you get if you right-click such a black area and possibly open the Inspector via "Inspect Element"?

hat kind of content does appear in the black areas? Are the specific elements like images or Flash object or also parts with text? What do you get if you right-click such a black area and possibly open the Inspector via "Inspect Element"?

Question owner

Thanks for your response.

The black areas are black only. Elements are sometimes just panels on the page and other times are a complete strip from one side of the page to the other. Sometimes, when a a google search page loads, some of the title/links are not visible but are able to be clicked on to achieve the link. The black area does not respond to a "R" click.

Thanks for your response. The black areas are black only. Elements are sometimes just panels on the page and other times are a complete strip from one side of the page to the other. Sometimes, when a a google search page loads, some of the title/links are not visible but are able to be clicked on to achieve the link. The black area does not respond to a "R" click.

Helpful Reply

Try this example.

Try this example.
dblg 0 solutions 1 answers

Helpful Reply

I'm having the same issue since I updated Windows 8 to W8.1.

I'm having the same issue since I updated Windows 8 to W8.1.

Question owner

I dunno what I did, but things came right a few days later.

I dunno what I did, but things came right a few days later.
fast96 0 solutions 1 answers

Mine is doing it also, I have a windows 7 toshiba p775 laptop upgraded to windows 8, then upgraded to windows 8.1. It's annoying as heck. I have been a Firefox user for many years, without much issue. Please help. Can you explain the basic steps for saving my bookmarks and tabs, so I can uninstall and reinstall? Thanks, Dan

Mine is doing it also, I have a windows 7 toshiba p775 laptop upgraded to windows 8, then upgraded to windows 8.1. It's annoying as heck. I have been a Firefox user for many years, without much issue. Please help. Can you explain the basic steps for saving my bookmarks and tabs, so I can uninstall and reinstall? Thanks, Dan
BjornEnemark 0 solutions 2 answers

A similar problem, but only on Android, Samsung Galaxy SII. Sometimes a black box appears on the screen. It stays on the same location no matter what url I visit. If the phone is turned it appears at a position with the same distance from the top and the left side. Only way I have found to remove it, is to turn off the phone and restart it. I think that clicking a picture of that size in that position is what starts the problem.

A similar problem, but only on Android, Samsung Galaxy SII. Sometimes a black box appears on the screen. It stays on the same location no matter what url I visit. If the phone is turned it appears at a position with the same distance from the top and the left side. Only way I have found to remove it, is to turn off the phone and restart it. I think that clicking a picture of that size in that position is what starts the problem.