X
Tap here to go to the mobile version of the site.

Support Forum

Followed all suggestions to repair downloads - none worked, though temporary success with uninstalling and re-installing firefox.

Posted

Using yahoo email on hp laptop. Firefox has worked fine for ages, but suddenly no downloads possible. I followed all the suggestions on the page in Support, including the reset of Firefox. None worked. I tried uninstalling, turning the computer off, then re-installing, and that worked at first, but now is unrelaiable. I try using small size word docs without graphics. A few days before this happened, I tried to look at a web page which asked me to download latest shockwave player. I repeatedly tried, but although a window showed to say it was done, the program was not findable on my computer. I then repeatedly tried to download a flash player update and that wouldn't work either. Was able to download flash player using Internet Explorer. Don't know if that's connected.

Using yahoo email on hp laptop. Firefox has worked fine for ages, but suddenly no downloads possible. I followed all the suggestions on the page in Support, including the reset of Firefox. None worked. I tried uninstalling, turning the computer off, then re-installing, and that worked at first, but now is unrelaiable. I try using small size word docs without graphics. A few days before this happened, I tried to look at a web page which asked me to download latest shockwave player. I repeatedly tried, but although a window showed to say it was done, the program was not findable on my computer. I then repeatedly tried to download a flash player update and that wouldn't work either. Was able to download flash player using Internet Explorer. Don't know if that's connected.

Chosen solution

Hi I think I managed to solve the problem. I didn't know that FlashPlayer 11 Active X was for Internet explorer while the plugin was for firefox. I updated the plugin and the problem was solved.

Later... Hello - it stopped working again, but this time I noticed an icon in the address field. Before the URL, there is a little shield, and when I click on it, I can stop Firefox blocking downloads from that site. This solved it! Looks like I'm going to have to do that every time! But now at least I think I know why that response from someone called Curtis asked for a screen shot. When I checked the one I sent him, I saw the shield icon was there.


Note by Noah_SUMO

It looks like the new "Mixed content blocking" feature introduced in Firefox 23 is blocking Yahoo mail attachments from downloading. I can't tell if this is happening for everyone so I'll do a bit more testing and file a bug to get it fixed if needed.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • GEPlugin
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • iTunes Detector Plug-in
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Ant Video Downloader 2.4.7.8 (anttoolbar@ant.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • RealDownloader 1.3.2 ({FCE04E1F-9378-4f39-96F6-5689A9159E45}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 10-21-2011
  • driverDate2:
  • driverVersion: 8.15.10.2559
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1379329840
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np32dsw: 0
  • plugin.state.npctrl: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.nprndlchromebrowserrecordext: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1379124612

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17587 solutions 159099 answers

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:


Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. See: *http://kb.mozillazine.org/Unable_to_save_or_download_files *browser.download.manager.scanWhenDone ---- Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. ---- Do a malware check with some malware scanning programs on the Windows computer.<br> Please scan with all programs because each program detects different malware.<br> All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Thanks for the suggestions Cor-el. But I can download using Internet explorer, so think it can't be an anti-virus software problem. Also, as suggested on the site, I instructed Windows to allow Firefox as an exception to the firewall. I used Microsoft Security essentials to do a scan and there were no problems reported.

Thanks for the suggestions Cor-el. But I can download using Internet explorer, so think it can't be an anti-virus software problem. Also, as suggested on the site, I instructed Windows to allow Firefox as an exception to the firewall. I used Microsoft Security essentials to do a scan and there were no problems reported.

Question owner

By the way, since re-installing firefox, download is sometimes working and sometimes not. That makes doing 'spot checks' a dubious exercise, as a download does not mean problem solved.

By the way, since re-installing firefox, download is sometimes working and sometimes not. That makes doing 'spot checks' a dubious exercise, as a download does not mean problem solved.
cor-el
  • Top 10 Contributor
  • Moderator
17587 solutions 159099 answers

Did you try to boot Windows in Safe Mode to see if that makes the downloading work?

Did you try to boot Windows in Safe Mode to see if that makes the downloading work?

Question owner

Hi Cor-el When I boot Windows in safe mode, I can download. As I said, I can sometimes download anyway, but I did 3 files in a row and they all worked.

Hi Cor-el When I boot Windows in safe mode, I can download. As I said, I can sometimes download anyway, but I did 3 files in a row and they all worked.
Curtis Parfitt-Ford 33 solutions 363 answers

Hello,

Please screenshot what happens when you try to download anything in Normal boot mode.

Thanks,

Curtis

Hello, Please screenshot what happens when you try to download anything in Normal boot mode. Thanks, Curtis

Question owner

Hi Curtis It scans the attachment and then nothing else happens. I've set Firefox to ask me where I want to save downloads - so when it's working the Save As dialog normally opens - but not now.

Hi Curtis It scans the attachment and then nothing else happens. I've set Firefox to ask me where I want to save downloads - so when it's working the Save As dialog normally opens - but not now.
Noah_SUMO
  • Moderator
98 solutions 613 answers

Patsy reported this in another thread:
"I've tried all the suggested solutions in: What to do if you can't download or save files. I can't download from Yahoo, but can from Gmail. I've tested using copies of the same file on both. Someone suggested checking malware, but I've run a scan and don't have a problem, and as I say, i can use Internet Explorer and Google Chrome. Someone asked for a screen shot, who knows why."

She has done all the troubleshooting and made a very good point. Something is wrong with Firefox specifically. Her addons don't look suspect. Unless Ant Video Downloader somehow breaks Yahoo.

Could you try to disable that addon by going to the orange Firefox button > Add-ons or Tools > Add-ons then click the Extensions tab. Click on Ant Video Downloader and click Disable. Exit Firefox, login to Yahoo mail again and test downloading that file attachment. Let us know if that helps.

If that doesn't work, I have a Yahoo email account and I suspect there's a bug between it and Firefox. I'll see if I can reproduce it.

Patsy reported this in [/questions/971853 another thread]: <br>"I've tried all the suggested solutions in: What to do if you can't download or save files. I can't download from Yahoo, but can from Gmail. I've tested using copies of the same file on both. Someone suggested checking malware, but I've run a scan and don't have a problem, and as I say, i can use Internet Explorer and Google Chrome. Someone asked for a screen shot, who knows why." She has done all the troubleshooting and made a very good point. Something is wrong with Firefox specifically. Her addons don't look suspect. Unless Ant Video Downloader somehow breaks Yahoo. Could you try to disable that addon by going to the orange '''Firefox button > Add-ons''' or '''Tools > Add-ons''' then click the Extensions tab. Click on Ant Video Downloader and click Disable. Exit Firefox, login to Yahoo mail again and test downloading that file attachment. Let us know if that helps. If that doesn't work, I have a Yahoo email account and I suspect there's a bug between it and Firefox. I'll see if I can reproduce it.

Modified by Noah_SUMO

Question owner

Hi Noah Thanks for your help. i disabled Ant, closed and re-opened Firefox, but I still couldn't download. cheers Patsy

Hi Noah Thanks for your help. i disabled Ant, closed and re-opened Firefox, but I still couldn't download. cheers Patsy
cor-el
  • Top 10 Contributor
  • Moderator
17587 solutions 159099 answers
See also: *http://kb.mozillazine.org/Unable_to_save_or_download_files *https://support.mozilla.org/kb/Unable+to+download+or+save+files

Question owner

Hi Co-rel When I said I'd tried all suggestions, that's what I meant. Those two pages and the one I named have similar advice. Thanks anyway.

Hi Co-rel When I said I'd tried all suggestions, that's what I meant. Those two pages and the one I named have similar advice. Thanks anyway.

Question owner

Hello again Noah I wondered if you worked out what was happening? Cheers Patsy

Hello again Noah I wondered if you worked out what was happening? Cheers Patsy
cor-el
  • Top 10 Contributor
  • Moderator
17587 solutions 159099 answers

Which security software (firewall, anti-virus) do you have?

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

Which security software (firewall, anti-virus) do you have? It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. See: *http://kb.mozillazine.org/Unable_to_save_or_download_files *browser.download.manager.scanWhenDone = false

Question owner

Hi Co-rel I use Microsoft Security Essentials. I turned of real time scans but that made no difference. As i said I've tried the suggested ideas. I've also gone to config: about and browser.download.manger etc is turned to false. As I said, downloads work using Firefox with with Gmail and using other browsers with Yahoo. It seems a very specific problem between firefox and yahoo. Cheers Patsy

Hi Co-rel I use Microsoft Security Essentials. I turned of real time scans but that made no difference. As i said I've tried the suggested ideas. I've also gone to config: about and browser.download.manger etc is turned to false. As I said, downloads work using Firefox with with Gmail and using other browsers with Yahoo. It seems a very specific problem between firefox and yahoo. Cheers Patsy
Noah_SUMO
  • Moderator
98 solutions 613 answers

Hi Patsy

Thanks for staying so patient. I made sure I got the same version of Firefox as you and sent myself a test .docx file in Yahoo mail and tried to open the attachment. Yahoo scanned it then a box opened asking where to save the file. I saved the file and it was saved to my computer.

Thank you for trying all our suggestions. I will keep looking for any clue to solving this as this is a pretty annoying problem to have. Maybe I missed something.

Hi Patsy Thanks for staying so patient. I made sure I got the same version of Firefox as you and sent myself a test .docx file in Yahoo mail and tried to open the attachment. Yahoo scanned it then a box opened asking where to save the file. I saved the file and it was saved to my computer. Thank you for trying all our suggestions. I will keep looking for any clue to solving this as this is a pretty annoying problem to have. Maybe I missed something.

Question owner

Hi Noah, Thanks for your efforts. Firefox worked fine downloading from yahoo for a long time for me too. I still wonder if my efforts to download a shock wave player is connected. It repeatedly seemed to work without really downloading. Then I tried to download a newer version of flash player and the same thing happened. The problem with Yahoo began a day or so after that. Thanks Patsy

Hi Noah, Thanks for your efforts. Firefox worked fine downloading from yahoo for a long time for me too. I still wonder if my efforts to download a shock wave player is connected. It repeatedly seemed to work without really downloading. Then I tried to download a newer version of flash player and the same thing happened. The problem with Yahoo began a day or so after that. Thanks Patsy
cor-el
  • Top 10 Contributor
  • Moderator
17587 solutions 159099 answers

Did you try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps?

Did you try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps?

Question owner

Hi Cor-el - as per my reply on the 19th:

"When I boot Windows in safe mode, I can download. As I said, I can sometimes download anyway, but I did 3 files in a row and they all worked."

Cheers Patsy

Hi Cor-el - as per my reply on the 19th: "When I boot Windows in safe mode, I can download. As I said, I can sometimes download anyway, but I did 3 files in a row and they all worked." Cheers Patsy

Chosen Solution

Hi I think I managed to solve the problem. I didn't know that FlashPlayer 11 Active X was for Internet explorer while the plugin was for firefox. I updated the plugin and the problem was solved.

Later... Hello - it stopped working again, but this time I noticed an icon in the address field. Before the URL, there is a little shield, and when I click on it, I can stop Firefox blocking downloads from that site. This solved it! Looks like I'm going to have to do that every time! But now at least I think I know why that response from someone called Curtis asked for a screen shot. When I checked the one I sent him, I saw the shield icon was there.


Note by Noah_SUMO

It looks like the new "Mixed content blocking" feature introduced in Firefox 23 is blocking Yahoo mail attachments from downloading. I can't tell if this is happening for everyone so I'll do a bit more testing and file a bug to get it fixed if needed.

Hi I think I managed to solve the problem. I didn't know that FlashPlayer 11 Active X was for Internet explorer while the plugin was for firefox. I updated the plugin and the problem was solved. Later... Hello - it stopped working again, but this time I noticed an icon in the address field. Before the URL, there is a little shield, and when I click on it, I can stop Firefox blocking downloads from that site. This solved it! Looks like I'm going to have to do that every time! But now at least I think I know why that response from someone called Curtis asked for a screen shot. When I checked the one I sent him, I saw the shield icon was there. ---- '''Note by Noah_SUMO''' It looks like the new "Mixed content blocking" feature introduced in Firefox 23 is blocking Yahoo mail attachments from downloading. I can't tell if this is happening for everyone so I'll do a bit more testing and file a bug to get it fixed if needed.

Modified by Noah_SUMO

Question owner

Hello - it stopped working again, but this time I noticed an icon in the address field. Before the URL, there is a little shield, and when I click on it, I can stop Firefox blocking downloads from that site. Looks like I'm going to have to do that every time! But now at least I think I know why that response from someone called Curtis asked for a screen shot. When I checked the one I sent him, I saw the shield icon was there.

Hello - it stopped working again, but this time I noticed an icon in the address field. Before the URL, there is a little shield, and when I click on it, I can stop Firefox blocking downloads from that site. Looks like I'm going to have to do that every time! But now at least I think I know why that response from someone called Curtis asked for a screen shot. When I checked the one I sent him, I saw the shield icon was there.