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Blank screen after login screen to Hot Mail, Outlook, Live Mail

  • 4 replies
  • 18 have this problem
  • 23 views
  • Last reply by hotdoggie

hotdoggie
hotdoggie

Hotmail.com, live.com, login.live.com, mail.live.com and outlook.com allowed in white list. Can get login screen, enter username and password then screen goes blank.

Hotmail.com, live.com, login.live.com, mail.live.com and outlook.com allowed in white list. Can get login screen, enter username and password then screen goes blank.

Chosen solution

If it works in Safe Mode or with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

Read this answer in context 👍 4

All Replies (4)

cor-el
cor-el
  • Moderator

Make sure that you do not block JavaScript.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)
hotdoggie
hotdoggie Question owner

Using firefox in safe mode allows me to access my email; not familiar with how extensions can impact access in normal mode. Any further help would be appreciated.

cor-el
cor-el
  • Moderator

Chosen Solution

If it works in Safe Mode or with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

hotdoggie
hotdoggie Question owner

Extension conflict.