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Flash videos hang the entire browser, killing plugincontainer.exe wakes Firefox up again

Posted

I need help! :) Disclaimer: I'm actually trying to help a friend of mine, and I personally spent over an hour at my friend's apartment trying to fix his Firefox. I'm posting here so I can hopefully get some more tips from all experts here.

Symptom: Firefox completely hangs when playing back Flash videos (eg. Youtube). You can usually still hear the audio in the background, but the video freezes, and indeed the entire UI freezes. You can't even click the red [X] button to close the window at that point.

Workaround: Getting the Windows Task Manager up and killing plugincontainer.exe makes Firefox respond again, showing the "Plugin crashed" box in place of the video, and you can finally interact with the browser again.

I've tried the following:

  • Ensuring that he's running the latest Firefox (8.0.1)
  • Upgrading Flash to latest version - same problem before and after
  • Upgraded the graphics card drivers to the latest version (it's a ATI Radeon HD 3200) - same problem before and after
  • Created a new Firefox profile - still the same problem
  • Made a clean install of Firefox by wiping the program folder - still the same problem
  • Created a new Windows login account - still the same problem
  • Tried in IE - it works fine!
  • Tried in Chrome - it works fine!

I'm suspecting that this is some sort of graphics driver/flash issue, but what really boggles my mind is that it works fine in Chrome, which (I think?) uses the same non-ActiveX version of the Flash plugin.

Another piece of evidence that I think points to the device driver: running Windows in Safe Mode actually makes the video play fine (although very very low fps).

Any clues, anyone? I feel like I've tried all possible troubleshooting steps!

I need help! :) Disclaimer: I'm actually trying to help a friend of mine, and I personally spent over an hour at my friend's apartment trying to fix his Firefox. I'm posting here so I can hopefully get some more tips from all experts here. Symptom: Firefox completely hangs when playing back Flash videos (eg. Youtube). You can usually still hear the audio in the background, but the video freezes, and indeed the entire UI freezes. You can't even click the red [X] button to close the window at that point. Workaround: Getting the Windows Task Manager up and killing plugincontainer.exe makes Firefox respond again, showing the "Plugin crashed" box in place of the video, and you can finally interact with the browser again. I've tried the following: * Ensuring that he's running the latest Firefox (8.0.1) * Upgrading Flash to latest version - same problem before and after * Upgraded the graphics card drivers to the latest version (it's a ATI Radeon HD 3200) - same problem before and after * Created a new Firefox profile - still the same problem * Made a clean install of Firefox by wiping the program folder - still the same problem * Created a new Windows login account - still the same problem * Tried in IE - it works fine! * Tried in Chrome - it works fine! I'm suspecting that this is some sort of graphics driver/flash issue, but what really boggles my mind is that it works fine in Chrome, which (I think?) uses the same non-ActiveX version of the Flash plugin. Another piece of evidence that I think points to the device driver: running Windows in Safe Mode actually makes the video play fine (although very very low fps). Any clues, anyone? I feel like I've tried all possible troubleshooting steps!

Additional System Details

Sites Affected

http://youtube.com

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0a2) Gecko/20111129 Firefox/10.0a2

More Information

Question owner

I should also add that he's running a fairly old laptop from 2008 running Windows Vista, and it was pretty slow overall. I was tempted to wipe the whole HDD clean and start from scratch, but that's a ton of work and a missed opportunity to figure out why Firefox in particular is failing, when all other browsers manage to play videos just fine.

I should also add that he's running a fairly old laptop from 2008 running Windows Vista, and it was pretty slow overall. I was tempted to wipe the whole HDD clean and start from scratch, but that's a ton of work and a missed opportunity to figure out why Firefox in particular is failing, when all other browsers manage to play videos just fine.
Kadir Topal 26 solutions 188 answers

Did you try turning hardware acceleration off? Here is how: Turning Hardware acceleration off

Did you try turning hardware acceleration off? Here is how: [http://example.com Turning Hardware acceleration off]

Question owner

I did try that indirectly by starting in (Windows) Safe Mode, and that made videos play, although super slowly.

But that doesn't explain why it works fine in Chrome?

I did try that indirectly by starting in (Windows) Safe Mode, and that made videos play, although super slowly. But that doesn't explain why it works fine in Chrome?
Ashish Namdev
  • Locale Leader
0 solutions 9 answers

Have you updated all your Plugins.. Update the plugins for better performance of Firefox.

Have you updated all your Plugins.. Update the plugins for better performance of Firefox.

Question owner

Thanks, but the plugin in question here is Flash, and it's the latest version already, as I said in the original post.

Thanks, but the plugin in question here is Flash, and it's the latest version already, as I said in the original post.
cor-el
  • Top 10 Contributor
  • Moderator
17570 solutions 158915 answers

Did you try to disable hardware acceleration in Flash: Flash videos won't play full screen ?

Did you try to disable hardware acceleration in Flash: [[Cannot view full screen Flash videos]] ?