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I'm prompted to download an update - my update window displays contacting update server and never updates. what should I do?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

CatherineRogers
CatherineRogers
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My version of Firefox is 6.0.2, I downloaded it to my mac - now it prompts for updates and simply gets stuck on the 'contacting update server' window and doesn't download any update as far as I can see. Where might the glitch be?

My version of Firefox is 6.0.2, I downloaded it to my mac - now it prompts for updates and simply gets stuck on the 'contacting update server' window and doesn't download any update as far as I can see. Where might the glitch be?

All Replies (2)

Vivek
Vivek
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hi,

You can try to manually update: https://www.mozilla.org/en-US/firefox/new/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.