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difficulty with saved passwords since upgrade to 3.6xx. password fills then immediately blanks. multiple web sites involved.

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  • 3 have this problem
  • 9 views
  • Last reply by cor-el

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Before upgrading to 3.6x my saved ID and password would auto fill. Now only the ID fills -- password briefly flashes (XXXXXXX) then it is gone. When I check, all is fine in the saved list. Firefox no longer asks me for Master Password unless I go to security and ask it to display passwords.

Before upgrading to 3.6x my saved ID and password would auto fill. Now only the ID fills -- password briefly flashes (XXXXXXX) then it is gone. When I check, all is fine in the saved list. Firefox no longer asks me for Master Password unless I go to security and ask it to display passwords.

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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")