Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time i open mozilla up a box with a red x pops up saying windows can't open a file and big long message. how do i stop that from happening.

more options

The error console has this as message. Error: uncaught exception

The error console has this as message. Error: uncaught exception

All Replies (4)

more options

Check your list of home pages to see if a home page is causing the problem. You can try changing your home page to see if that helps - How to set the home page.

Another possible cause is an extension or theme causing the problem. Try the procedure in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article.

more options

You can also check the Target filed in the Properties of the Firefox desktop shortcut to make sure that noting is appended after the firefox.exe program, except a possible closing quote.

more options

You may also try to uninstall and then reinstall firefox from your computer. Doing so will usually solve many of these types of problems.

more options

On the contrary, re-installing Firefox rarely solves problems that are caused by an incorrect preference setting, an addon, or Malware - which is probably the case with the OP.