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When attempting to sign on to fancast.com, Firefox directs me to "sso.fancast.com" and the tab is blank. How do I get signed on to fancast.com?

  • 1 reply
  • 6 have this problem
  • Last reply by cor-el

richquist
richquist
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While signed on to comcast.net, until the last week I was able to access fancast.com without an additional sign-on. I believe fancast was recently upgraded and now a separate fancast sign on is required. However, when I click "sign on" in fancast, I get a tab with the url "sso.fancast.com/" and the tab is blank - no place to enter a username or password.

How do I disable the requirement to use "sso" or "secure sign-on" for fancast.com?

While signed on to comcast.net, until the last week I was able to access fancast.com without an additional sign-on. I believe fancast was recently upgraded and now a separate fancast sign on is required. However, when I click "sign on" in fancast, I get a tab with the url "sso.fancast.com/" and the tab is blank - no place to enter a username or password. How do I disable the requirement to use "sso" or "secure sign-on" for fancast.com?

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Try to clear the cache and the cookies:

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

See http://kb.mozillazine.org/Clearing_the_cache and http://kb.mozillazine.org/Cookies