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Firefox 3.6.6 does not load web sites

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Installed the update 3.6.6 this morning. Ran fine. Shortly thereafter ( and I don't know if this is related ) Norton Internet Security dialog box said system had to be restarted because of a security problem. Restarted PC ( Windows XP Pro all service packs ), started Firefox, got blank page. Tried other sites, same result. IE8 ran fine. I uninstalled Firefox, restarted PC, installed Firefox 3.5.1, now runs fine.

Chosen solution

The problem was caused by Norton quarantining 3 files. When I restored those files, FF works again. See this thread for more info: http://community.norton.com/t5/Norton-Internet-Security-Norton/What-is-WS-Reputation-1/m-p/243005/highlight/true

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All Replies (5)

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Error console reports the following after loading Firefox on XP Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsUrlClassifierListManager.js :: PROT_ListManager :: line 79" data: no]

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same thing here.

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Same here. Nothing works. Firefox launches, then just sits there. Doesn't matter what website I choose to load...it won't do anything at all. Not even a "connecting" or "loading" message. Firefox is completely disabled by this update for me.

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Chosen Solution

The problem was caused by Norton quarantining 3 files. When I restored those files, FF works again. See this thread for more info: http://community.norton.com/t5/Norton-Internet-Security-Norton/What-is-WS-Reputation-1/m-p/243005/highlight/true

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Yep Norton is the culprit so to speak causing the untitled page issue because it's quarantining important files that are needed for the latest Firefox to work

How do I go about installing a previous version of Firefox?