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How to correct a thread I started that is closed with an incorrect suggestion marked as the solution?

AnonymousUser
AnonymousUser
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I'm the original poster of the "How to replace "Apply Downloaded Update Now" with "Check for Updates" in Help menu when the update fails because the downloaded update files are missing but "Update Ready to Install" window keeps appearing?" question at .

I got 2 replies. AlleyKat provided the solution along with 2 unnecessary steps. Chris_Ilias suggested something that didn't work.

The original thread is now closed, and Chris_Ilias' response is marked "This answer solved the problem." However, it did not.

How does a reply get marked as the solution?

How can the original thread be corrected?

I'm the original poster of the "How to replace "Apply Downloaded Update Now" with "Check for Updates" in Help menu when the update fails because the downloaded update files are missing but "Update Ready to Install" window keeps appearing?" question at . I got 2 replies. AlleyKat provided the solution along with 2 unnecessary steps. Chris_Ilias suggested something that didn't work. The original thread is now closed, and Chris_Ilias' response is marked "This answer solved the problem." However, it did not. How does a reply get marked as the solution? How can the original thread be corrected?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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URL of that thread?

Shawn
Shawn
  • Moderator
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I guess your talking about https://support.mozilla.com/en-US/forum/1/690292 ?

AnonymousUser
AnonymousUser Question owner
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To: the-edmeister

Sorry. http://support.mozilla.com/en-US/foru.../690292?

My attempt to include the URL at the end of the first sentence clearly failed. It appeared in the preview of the message, but not in the message as posted.


To: Firefox4life78

Yes, that's the thread. I assume you changed the "solution" marker, so thank you for that.