Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Gmail authentification dialog does not open when setting up new account

ChrisL

Trying to set up new Gmail account in Thunderbird. New account dialog opens, recognises Gmail address and imap details, but doesn't allow me to provide Gmail with password. Authentification failure results.

Trying to set up new Gmail account in Thunderbird. New account dialog opens, recognises Gmail address and imap details, but doesn't allow me to provide Gmail with password. Authentification failure results.

All Replies (5)

Which TB version are you using?

Hi Joel. It's 153.4.0esr (64 bit)

Let's get TB updated first and go from there.

I've just tried updating TB, eventually by running Thunderbird Setup 158.0.exe, TB still opens in version 153.4.0esr! Now I have stopped receiving email to all but one of my Gmail addresses....

Progress! Thanks Joel. TB version 158.0 has been installed, and Gmail accounts have loaded. However, data from my old version was not transfered. I can set up my IMAP accounts again in the new version. But I have lost access to my Local Folders.

I will start a new question asking how I can access TB Local Folders on my pc, and import them into the new version.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.