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IMAP connection failure

Thunderbird Connectivity
Matt replied 47 minutes ago
bart31
bart31

Since yesterdayevening I am experiencing problems with connecting to imap.one.com with all four of my accounts in Thunderbird 157.0.1 (64-bits). It says something like "Connecting to the server at imap.one.com with username XX@XX.XX failed" (translated to English) Mailsystem at one.com (webmail) and in my Android (Bluemail-app) works fine. I tried to fill in the right passwords, even changed a password and tried the new one, but still no effect.

Settings: Servertype: POP-mailserver Servername: imap.one.com Port: 995 Username: emailadress

Connectionsecurity SSL/TLS Authenticationmetod: Normal password

I use the release-update-channel (if that is usefull info?)

What can be wrong?

Since yesterdayevening I am experiencing problems with connecting to imap.one.com with all four of my accounts in Thunderbird 157.0.1 (64-bits). It says something like "Connecting to the server at imap.one.com with username XX@XX.XX failed" (translated to English) Mailsystem at one.com (webmail) and in my Android (Bluemail-app) works fine. I tried to fill in the right passwords, even changed a password and tried the new one, but still no effect. Settings: Servertype: POP-mailserver Servername: imap.one.com Port: 995 Username: emailadress Connectionsecurity SSL/TLS Authenticationmetod: Normal password I use the release-update-channel (if that is usefull info?) What can be wrong?

All Replies (1)

Matt
Matt
  • Top 25 Contributor

I see an issue in this " Servertype: POP-mailserver Servername: imap.one.com"

most providers don't work for fetching pop mail from an IMAP server.

I looked at the one website https://help.one.com/hc/en-us/articles/360007365798-How-do-I-update-my-POP-mail-server-settings They offer the following as POP and SMTP mail server settings

Incoming mail (POP): Server: pop.one.com Port: 995 Encryption: SSL/TLS Outgoing mail (SMTP): Server: send.one.com Port: 465 Encryption: SSL/TLS Verification: same as for the incoming server (username and password)

I suggest you change the server name to the one posted by your mail provider and see if that works better. I have a feeling it will!

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