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unable to download emails/inbox from btinternet.com, working fine with bluemail etc.

Thunderbird Send and receive email
reepoe replied 2 weeks ago
reepoe
reepoe

hi, in the last few days i have been having issues receiving emails from btinternet.com but only to my inbox (other folders are updating) i am getting the error message The current operation on 'Inbox' did not succeed. The mail server for account username@btinternet.com responded: EXPUNGE failed. i have removed the account and re-set it up, i have made sure expunge on exit is disabled, repair does nothing on the inbox, nor does compact etc. i have run out of ideas hy this is happening, so i downloaded bluemail, to see if the problem came from thunderbird itself. it is working fine on there and immediately updated all my mails. with no issues. i have tried deleting the folder 'username'@btinternet.com and the msf files. i need help to figure out why this is happening. i checked the IMAP settings and its all correct and the same as in bluemail. also worth noting i can SEND emails no problem too from that account, just not receive them... i have tried to add as many relevent screenshots as i can think of.

hi, in the last few days i have been having issues receiving emails from btinternet.com but only to my inbox (other folders are updating) i am getting the error message The current operation on 'Inbox' did not succeed. The mail server for account ''username''@btinternet.com responded: EXPUNGE failed. i have removed the account and re-set it up, i have made sure expunge on exit is disabled, repair does nothing on the inbox, nor does compact etc. i have run out of ideas hy this is happening, so i downloaded bluemail, to see if the problem came from thunderbird itself. it is working fine on there and immediately updated all my mails. with no issues. i have tried deleting the folder 'username'@btinternet.com and the msf files. i need help to figure out why this is happening. i checked the IMAP settings and its all correct and the same as in bluemail. also worth noting i can SEND emails no problem too from that account, just not receive them... i have tried to add as many relevent screenshots as i can think of.
Attached screenshots

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Have you emptied both the 'Spam' folder and 'Trash' folder ? If no then please check there are no emails you need to keep and empty both of those folders. Then compact both of those folders. Finally, compact the Inbox

Please Report on results.

reepoe
reepoe Question owner

Hi there, thank you for taking the time to reply. I have tried this, i just tried again but no joy even after closing/re-opening. i cannot work out why it works fine with the other email program i downloaded to test (my emails downloaded instantly) i tried to see if it was just thunderbird, i use multiple email accounts so would really like to figure this out as thunderbird is more secure etc. and i would like to keep all my emails in one program. my inbox is still sitting empty :(

Modified by reepoe

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