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White lines appear on some images when viewing pdf documents with Firefox pdf viewer

Firefox PDFs
behe replied
behe
behe

When viewing pdf files created from MS Word (.docx) documents and sent to me I see white lines across some images but not all. This happens with Firefox on Windows 11 and linux mint (various versions). It is present on the images from the file as received and after uploading to a website. The images are OK if viewed using Opera or other browsers but the same problem is present on Thunderbird. The file below has the problem on 2 images when viewed on Firefox. https://www.kass.org.uk/Documents/NewsletterFrom251114/20260304%20March%20Newsletter.pdf I have caused the writer of the article a lot of trouble because I blamed her file which seems to be OK. Can you help? Thanks Brian

When viewing pdf files created from MS Word (.docx) documents and sent to me I see white lines across some images but not all. This happens with Firefox on Windows 11 and linux mint (various versions). It is present on the images from the file as received and after uploading to a website. The images are OK if viewed using Opera or other browsers but the same problem is present on Thunderbird. The file below has the problem on 2 images when viewed on Firefox. https://www.kass.org.uk/Documents/NewsletterFrom251114/20260304%20March%20Newsletter.pdf I have caused the writer of the article a lot of trouble because I blamed her file which seems to be OK. Can you help? Thanks Brian

All Replies (4)

jbr
jbr
  • Top 10 Contributor

I do see these (on macOS 15 hiDPI/retina) only on page 9 "Director of Environmental Health", and page 3 bottom right image — attaching the previews here. These seem to appear and disappear based on zoom level — if you're aware of more occurrences please do note them as well — in case these render differently for different consumers.

behe
behe Question owner

Those are the two instances on that document. I have also seen a draft version of the next Newsletter and that has similar problems. I agree that the lines move about with zoom but don't disappear. Opening the same document with Opera there are no problems at any level of zoom. Using Firefox on my phone also shows the same problem!

jbr
jbr
  • Top 10 Contributor

Yes, I compared to reference system PDF preview and these do not render elsewhere. It doesn't seem to exhibit on smaller (lower resolution, smaller file size) images — correlating that to chunked larger images coming from msword this sounds like an existing issue: https://github.com/mozilla/pdf.js/issues/3351#issuecomment-77674812

One of the later reports looks exactly like this: https://github.com/mozilla/pdf.js/issues/17745 so this falls into the class of issues being tracked already, thanks!

behe
behe Question owner

OK I don't see I can mark it as solved but do I need to do anything else to help those working on the problem?

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