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Urgent Complaint: Complete loss of passwords following browser update – Priority: High

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  • Last reply by Denys

Vera Hammerschmidt
Vera Hammerschmidt

Subject: Urgent Complaint: Complete loss of passwords following browser update – Priority: High

Dear Support Team,

I am writing to you today to file an urgent complaint and to request immediate technical assistance.

Following today's update of your browser, I discovered that all passwords stored in my account have been deleted. As I strictly depend on this account and the stored credentials for my daily work, this loss of data constitutes a significant disruption.

My previous attempts to recover the data via standard recovery functions have unfortunately been unsuccessful.

I therefore request your immediate assistance in restoring my data. Ideally, a rollback of my profile to a backup state from this morning, February 25, 2026, at approximately 08:30 AM, is required to restore the state prior to the faulty update.

Please inform me immediately of the steps you are taking to resolve this issue. Due to the urgency of this matter, I look forward to your response within the next few hours.

Sincerely,

Subject: Urgent Complaint: Complete loss of passwords following browser update – Priority: High Dear Support Team, I am writing to you today to file an urgent complaint and to request immediate technical assistance. Following today's update of your browser, I discovered that all passwords stored in my account have been deleted. As I strictly depend on this account and the stored credentials for my daily work, this loss of data constitutes a significant disruption. My previous attempts to recover the data via standard recovery functions have unfortunately been unsuccessful. I therefore request your immediate assistance in restoring my data. Ideally, a rollback of my profile to a backup state from this morning, February 25, 2026, at approximately 08:30 AM, is required to restore the state prior to the faulty update. Please inform me immediately of the steps you are taking to resolve this issue. Due to the urgency of this matter, I look forward to your response within the next few hours. Sincerely,

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers.

Regarding your issue... Did any other data disappear? If so, this article may help.

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