Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot find the backup file

  • 2 replies
  • 0 have this problem
  • Last reply by borre2

more options

Hi I just saw the new info on backing up my Firefox data. It sounded good, so I tried it. However I do not see 'Manage Backup'. Instead it asks 'Choose backup file'. I have never knowingly backed up Firefox, so I do not know where this backupfile is located... How can I find it? How do I create a new backup file? Many thanks An

Hi I just saw the new info on backing up my Firefox data. It sounded good, so I tried it. However I do not see 'Manage Backup'. Instead it asks 'Choose backup file'. I have never knowingly backed up Firefox, so I do not know where this backupfile is located... How can I find it? How do I create a new backup file? Many thanks An

Chosen solution

Hi,

Are you on Windows 10? Currently, creating backups is not available on other OSs. Particularly, on Windows 11 you can only restore from already created backups. Is that your case?

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Hi,

Are you on Windows 10? Currently, creating backups is not available on other OSs. Particularly, on Windows 11 you can only restore from already created backups. Is that your case?

more options

Thanks very much for responding, Denys Yes, I am on Windows 11. I have never made a backup before; but the yesterday's new version of Firefox said I could now do this. So that is why I tried. However, the instructions it gave did not correspond to what I saw. Hence my question. I guess I will ahve to wait until this feature has been implemented for windows 11. Many thanks!

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.