Hi Bob,

Here are some standard troubleshooting steps that may resolve the issue.

1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield icon at the left of the address bar.
   • If ETP is enabled, try disabling it.
2. If the problem is not fixed, try clearing Firefox cache.
3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.

Does any of that help?

Also, what do you mean by reporting the issue to Firefox? What exactly did you do? (I'm afraid that can't be done from this website.)

Denys,

Thank you!!! Each of those makes a lot of sense. But given I encountered the problem twice in 6 weeks. That interval would seem to make it more challenging.

Assessing the impact of anything I do *now* is difficult. The cache will refill, so will the cookies and data for many sites, and I assume that stopping ETP for months is probably not recommended. Though I readily acknowledge it is a candidate since it is ON (I didn't know that and had never heard of it ;-)) and brags about blocking "over 1000 trackers since July 2025."

So my question now is do you think if I encountered the problem again

• would it be worthwhile to implement changes one by one in sequence and see if that had impact.

(I appreciate this is a holiday season and most folks have plans

• feel free to give me a one line response saying
  • you can't answer the questions
  • you can't answer these questions until after [date]

My would proceed in the sequence you propose

1. Clearing cache
   • is straightforward and global
2. Clearing cookies and data for "the website" is trickier
   • the wrinkle in financial actions is that they always
     • start on one site asking for payment
     • and then move to the financial that handles the transaction
   • but since the problem is only apparent at the financial site, and could well represent an interaction involving data passed between the two sites. I would assume it makes sense to clear cookies and data for both concurrently
3. Troubleshooting mode and (4) beyond
   • I don't know much about those but figure they are progressively more complex

In trying to implement this, I would assume that as I go from 1 to 2 to 3 to 4

• it would make sense to
  • (a) close all browser windows
  • (b) implement all proceeding actions as well as the next "new"action
    • that is if I do (1) and it doesn't solve the problem
    • then going to (2), means I do both (1) and then (2) and then ...
  • (c) quit Firefox and restart it

Please note that you did not suggest that one of my four extensions would be expected to be involved. If they were I assume it would impact almost any financial site and would be a more widely know problem.

Your suggestions do indeed help. I'm just trying to understand the likely best way to implement investigation of a problem that could involve complex interactions.

Thank you again -- very much.

Bob

Moderator note: This post has been edited to correct the formatting.