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Login to Outlook tells me the password is wrong. [was Thunderbird keeps changing my password]

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  • 0 have this problem
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  • Last reply by david

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I'm using Thunderbird on Windows 11 with my Outlook email account. I can receive email, but when I try to send an email, it tells me the password is wrong.

[moderator note, the following is unrelated] When I check the password in the Privacy and Security settings, Thunderbird has changed the password to a long string of letters, numbers, and symbols. I enter the correct password, but it keeps changing back to the incorrect password. I have tried deleting and re-adding the account. I have also uninstalled and reinstalled Thunderbird. Same result.

I'm using Thunderbird on Windows 11 with my Outlook email account. I can receive email, but when I try to send an email, it tells me the password is wrong. [moderator note, the following is unrelated] When I check the password in the Privacy and Security settings, Thunderbird has changed the password to a long string of letters, numbers, and symbols. I enter the correct password, but it keeps changing back to the incorrect password. I have tried deleting and re-adding the account. I have also uninstalled and reinstalled Thunderbird. Same result.

Modified by Wayne Mery

All Replies (3)

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You're also at https://www.reddit.com/r/Thunderbird/comments/1p6qm12/thunderbird_keeps_changing_my_password/

> Thunderbird has changed the password to a long string of letters, numbers, and symbols.

That's likely not a password but rather an oauth token (and so misleading to be saved in "passwords"), as you see here:

Modified by Wayne Mery

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So how to remedy this situation?

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I suggest this to clean out and retry: - click to settings>privacy&security - click saved passwords and then show passwords - then, highlight the rows for that one account (normally two) and delete them

What Wayne was referring to is that many email providers now place a security app code in place of the password for better security. Unlike passwords, they cannot be copied to another PC for the same account. Outlook first prompts for the 'real' password and only sets the app password after confirming.

Now that you have removed current data, see if you can now access the account.

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