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i no longer can access my contacts in aol since putting latest upgrades for window 11 on but using micro soft edge i have no problem

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  • Last reply by krsjms

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i believe firefox needs to be fixed i contacted aol and they also believe firefox need to be fixed since it works with other browsers

i believe firefox needs to be fixed i contacted aol and they also believe firefox need to be fixed since it works with other browsers

Chosen solution

If AOL contacts stopped loading only in Firefox after a Windows 11 update, it’s likely a **browser-specific compatibility or caching issue**, not an AOL problem. Try clearing Firefox’s cache and cookies, disabling extensions, or updating Firefox to the latest version. Also check **Enhanced Tracking Protection**—set it to “Standard” or add AOL as an exception, since strict blocking can break site features. If it works in Edge but not Firefox, the issue is almost certainly tied to Firefox settings or cached data rather than Windows or AOL.

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Chosen Solution

If AOL contacts stopped loading only in Firefox after a Windows 11 update, it’s likely a **browser-specific compatibility or caching issue**, not an AOL problem. Try clearing Firefox’s cache and cookies, disabling extensions, or updating Firefox to the latest version. Also check **Enhanced Tracking Protection**—set it to “Standard” or add AOL as an exception, since strict blocking can break site features. If it works in Edge but not Firefox, the issue is almost certainly tied to Firefox settings or cached data rather than Windows or AOL.

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thank you very much for the assist, after clearing cache everything is running better best regards kurt

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