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Primary password

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  • Last reply by Captune

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I have forgotten primary password so followed advice about resetting but it still asks for primary password before I can put in new one

I have forgotten primary password so followed advice about resetting but it still asks for primary password before I can put in new one

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Did you reset your primary password following Reset your Primary Password if you've forgotten it, or try to Update Firefox to the latest release? I was able to reset it on Firefox 144.0 (Snap for Ubuntu).

Also remember, resetting the primary password will remove all the password you've saved!

Modified by Captune

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