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Display shuts off when streaming Netflix or Amazon Prime

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When opening Netflix or Amazon Prime in Firefox 143.0.4 (64-bit) my display shuts off. This does not happen when viewing other video websites like Twitch or Youtube.

I can switch to another display port on my video card to get my display back, however, if I go back to either of those websites and login my display shuts off again. This does not happen in other browsers; I have tested Chrome and Brave. I have disabled hardware acceleration with no change in behavior. I have reset the settings of my browser with no change in behavior. I have disabled and re-enabled the privacy setting "Play DRM controlled content" with no change in behavior.

Why is Firefox shutting off my display when going to these websites?

When opening Netflix or Amazon Prime in Firefox 143.0.4 (64-bit) my display shuts off. This does not happen when viewing other video websites like Twitch or Youtube. I can switch to another display port on my video card to get my display back, however, if I go back to either of those websites and login my display shuts off again. This does not happen in other browsers; I have tested Chrome and Brave. I have disabled hardware acceleration with no change in behavior. I have reset the settings of my browser with no change in behavior. I have disabled and re-enabled the privacy setting "Play DRM controlled content" with no change in behavior. Why is Firefox shutting off my display when going to these websites?

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