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reset passwords

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  • Last reply by Paul

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I haven’t used Firefox in years. Recently, I got a new Mac M mini with the M4 chip and I’m trying to use Firefox as my primary browser because many websites don’t seem to work with Safari. Now, I’m facing a big dilemma. I don’t remember the password for Firefox from the past. It doesn’t seem to remember it, and I can’t change it. Every time I try to use Firefox, it keeps asking for this password. Can you please help me reset the password and set up a Firefox account that works seamlessly with my fingerprint as a password? If this is not possible, I’ll have to choose not to use the service.

I haven’t used Firefox in years. Recently, I got a new Mac M mini with the M4 chip and I’m trying to use Firefox as my primary browser because many websites don’t seem to work with Safari. Now, I’m facing a big dilemma. I don’t remember the password for Firefox from the past. It doesn’t seem to remember it, and I can’t change it. Every time I try to use Firefox, it keeps asking for this password. Can you please help me reset the password and set up a Firefox account that works seamlessly with my fingerprint as a password? If this is not possible, I’ll have to choose not to use the service.

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Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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