I do not know what assistance you are requesting. You mention losing some messages with an update; you mention your PC died and you took to be fixed; and you mentioned attempting to set up a MS account. What problem are you wishing assistance with?

HI, DAVID. Not quite correct. Following a recent Thunderbird update it appeared that 27,112 e-mails had disappeared,.I then purchased Recovit by Wondershare in an attempt to recover these e-mails. My desktop Lenovo died soon after my purchase of the Recoverit program, I am not certain if these issues are related. But when I took the computer's hard drive into memory Express they told me the only file they could see was Wondershare (Recoverit)

The issue now is twofold A) Find out what is going wrong, and why can't I get on my Thunderbird to access my r-mail and B) Find someone much smarter than I to recover the above mentioned files. Happy to pay for this BTW.

Any help on either or both would be greatly appreciated.

New computer is an HP laptop Did you download Thunderbird from this webpage: https://www.thunderbird.net/en-US/thunderbird/all/

If yes, that's good as it means your Thunderbird profiles will be in a default easy access location. If you got it from the Windows App Store, then uninstall it and get a download from the link above. It really does make life easier. All info/help you want to locate on how to locate profiles tends to assume you are in the default location if download from Thunderbird directly.

Then you need to check the following: Firewall Access the firewall - it might be controlled by the OS or by an Anti-Virus you installed. You need to set up Thunderbird program as an allowed program otherwise it might get blocked from interent access. Thunderbird program is likely to be here: 64bit version is: "C:\Program Files\Mozilla Thunderbird\thunderbird.exe"

Please confirm this is set up as allowed.

VPN Servers do not like VPN because it hides your IP address and they think you may be a hacker - so they block access. Check your computer to see if a VPN has been installed and switched on. I have seen some mentioning that a VPN is auto installed on some HP laptops. Some Anti-Virus now offer VPN and in some cases I've found it auto enabled. Switch VPN off.

Please confirm any VPN is switched off.

When creating a mail account, there are a few things that need to be set up if you are creating an account that needs to use Oauth Authentication such as gmail, outlook.com and yahoo. So we need to know if the mail account needs to connect to any of those servers. Some servers require people to create a 'secure mail key' also called 'app generated password' which is used in replacement in third party apps instead of usual mail account password - again we need to know what server in order to advise.

What comes after the @ in the email address. When you mention Outlook - that sounds like the email client, so I'm not certain what server you are trying to connect to...is it office365 for a hotmail.com or outlook.com email address or a gmail email address etc ?

Was this a POP account? If so, sometimes TB creates a new profile on an update, leaving the old profile intact but not shown. You state you would like to recover the messages, but they well could have been in the profile. With the crash of the PC, I am puzzled why there was nothing on drive except the recovery software. If the drive is still available, I suggest reviewing again the c:\users\<yourid>\appdata\roaming]thunderbird folder.

Thanks for the replies everyone. Below is a video from the fellow who manage my server stateseide, I've also shown the settings he provided to me.

The problem is that my screen does not offer those options vi the drop-down windows. Can anyone assist with this?https://youtu.be/Oh6PZo_ZTEs

Your video is showing the experimental setup wizard, which is still buggy. You can turn it off at settings>general and untick the expermental setup wizard and the retry the setup. See attached.

Hi, David. Thank a lot, I will try this. I can't see any attachment to your post. I can give you my temp gmail account, if it's permissible and if it helps.

• In Settings > General
• Account Hub
• Uncheck the checkbox 'Create accounts in the new Account Hub'

See image below

Now try to create the account:

• click on the Menu app icon (3 lines) > New account > select 'Email'
• Enter name, full email address and password
• make sure te checkbox is selected for 'Remember Password'
• click on 'Continue' button

Thunderbird will attempt to locate settings. By default it usually looks the imap settings.

If that is what is desired then click on 'Done' to create the account.

If you want to use Pop, click on the 'Pop' option and re check settings

Or you can click on 'Configure Manually' button to check and edit settings