Join the other Mozillians on a week-long Ask a Fox event to win badges and special merch!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Receiving CRITICA ERROR! from velonexa

  • 1 reply
  • 0 have this problem
  • 7 views
  • Last reply by Denys

IMKenWilliams
IMKenWilliams
more options

I am receiving pop-up messages indicating CRITICAL ERROR! and "Click here to remove them!" followed by a URL ending with velonexa.com They appear as though they are from Mozilla, but we know better. I try to close the window and, of course, without clicking the url or the Dismiss button, but they keep reappearing. There are three stacked windows, constantly appearing as the pop-up windows are closed. Any thoughts or recommendations to eliminate? I've tried shutting down and rebooting. Pretty confident these are not from you. They are also always on top. I try to do a screen capture or print screen and i only capture what is behind them.

I know this is not generated by Mozilla, but thought you should at least be aware of them.

I am receiving pop-up messages indicating CRITICAL ERROR! and "Click here to remove them!" followed by a URL ending with velonexa.com They appear as though they are from Mozilla, but we know better. I try to close the window and, of course, without clicking the url or the Dismiss button, but they keep reappearing. There are three stacked windows, constantly appearing as the pop-up windows are closed. Any thoughts or recommendations to eliminate? I've tried shutting down and rebooting. Pretty confident these are not from you. They are also always on top. I try to do a screen capture or print screen and i only capture what is behind them. I know this is not generated by Mozilla, but thought you should at least be aware of them.

Chosen solution

Hi,

If they look like standard Windows notifications, they are notifications from websites. You can manage them in Firefox Settings -> Privacy & Security -> Permissions -> Notifications -> Settings... (just make sure to select Block for all the suspicious websites there). Does that help?

Read this answer in context 👍 0

All Replies (1)

Denys
Denys
  • Top 10 Contributor
  • Moderator
more options

Chosen Solution

Hi,

If they look like standard Windows notifications, they are notifications from websites. You can manage them in Firefox Settings -> Privacy & Security -> Permissions -> Notifications -> Settings... (just make sure to select Block for all the suspicious websites there). Does that help?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.