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Unable to connect

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  • Last reply by david

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been using Thunderbird for years. Old computer runs Windows 10 and will not support 11. New computer running Windows 11. Thunderbird will not link up to my e-mail account. old POP server. Using the exact same credentials, Outlook had no problem linking to my e-mail account. I want to use Thunderbird. Any ideas?

Also, if I can get it going, is there a way to import hundreds of saved emails from Thunderbird on the old computer?

been using Thunderbird for years. Old computer runs Windows 10 and will not support 11. New computer running Windows 11. Thunderbird will not link up to my e-mail account. old POP server. Using the exact same credentials, Outlook had no problem linking to my e-mail account. I want to use Thunderbird. Any ideas? Also, if I can get it going, is there a way to import hundreds of saved emails from Thunderbird on the old computer?

Chosen solution

These steps have been successful in migrating to new PC:

here is the info in brief steps:

  1. ensure thunderbird is NOT running on old machine
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata\roaming folder
  4. highlight the Thunderbird folder and copy to external media
  5. ensure thunderbird is installed on second computer and NOT running
  6. enter %appdata% in search window on task bar and press Enter key
  7. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
  8. start thunderbird and all should be there
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Chosen Solution

These steps have been successful in migrating to new PC:

here is the info in brief steps:

  1. ensure thunderbird is NOT running on old machine
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata\roaming folder
  4. highlight the Thunderbird folder and copy to external media
  5. ensure thunderbird is installed on second computer and NOT running
  6. enter %appdata% in search window on task bar and press Enter key
  7. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
  8. start thunderbird and all should be there

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Thanks David! That worked to solve both issues!

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You're very welcome. :)

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